EHR Clin Apps Support Specialist - ITS-Clin EHR Support

UTMB Health • Webster, TX

3d • Hybrid

About The Position

This position provides support and implements technology solutions to resolve problems with the electronic health record (EHR) and other clinical products and applications. Clinical applications include software used across the clinical enterprise, such as patient registration, patient billing, clinical documentation in ambulatory and inpatient settings, and specialty applications including Radiology, Pathology, Oncology, Transplant, and Cardiology. The role also modifies clinical applications and programs from detailed specifications and assists with routine problems by using efficient operational procedures, workflows, and information technology solutions.

The specialist provides end-user support for the UTMB Electronic Medical Record System and other clinical systems, assists users with system functionality at clinics and hospitals, supports training sessions, helps analysts with application and printer testing, and provides onsite support for rollouts and implementations. The position works Monday through Friday, 8 a.m. to 5 p.m., with occasional additional needs. It is partially remote, with onsite work and travel to hospital and clinic locations as needed.

Requirements

• Associate’s degree in a related field and two years of related experience; an equivalent combination of relevant education and experience may be considered.
• Sufficient educational background and experience to begin clinical applications analysis, support, and/or programming.
• Understanding of computers and office applications.
• Understanding of medical workflows and terminology.
• Ability to communicate effectively verbally and in writing, with strong communication and documentation skills.
• Ability to self-motivate, prioritize work, and lead as well as work within a team.
• Ability to work productively remotely when needed.
• Ability to walk long distances between and within buildings.
• Willingness and ability to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City, and clinic locations in Galveston, Harris, and Brazoria counties.
• Ability to work from home with reliable internet when needed.

Nice To Haves

• One year of experience in a customer service role.
• One year of experience with Epic or an EHR system.
• One year of experience with technical troubleshooting.
• Experience with an Electronic Health Record System.
• PC hardware and software knowledge.
• Experience working in an IT Helpdesk environment using remote support tools and a ticketing system.

Responsibilities

• Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
• Respond to end-user requests by telephone, through a system shadowing application, or onsite at clinics and hospitals.
• Assist end users with optimizing system functionality onsite in clinics and hospitals.
• Assist in classroom settings as a proctor or instructor.
• Assist analysts with application and printer testing.
• Provide onsite end-user support for rollouts and implementations as delegated by leadership.
• Modify clinical applications and programs from detailed specifications.
• Assist with routine problems using efficient operational procedures, workflows, and information technology solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree