IT Systems and Support Specialist
About The Position
The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, Florida. The role supports the mission of the Schmidt College of Medicine and provides systems administration, operational support, and technical assistance to the College’s staff, faculty, students, and partners. The specialist administers servers, systems, applications, virtual machines, network storage, user access, endpoint management, and security processes. The role also provides first- and second-tier support for computers, mobile devices, audiovisual systems, network access, Office 365, SharePoint, classroom technologies, and research and clinical IT needs. Support is delivered remotely and on site across on- and off-campus locations, with travel potentially required. The position is based in Boca Raton and works Monday through Friday, 8 a.m. to 5 p.m., with occasional evenings and weekends as needed.
Requirements
- Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience, or an associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience.
- Excellent customer service and communication skills.
- Valid driver's license.
Nice To Haves
- Experience supporting Windows, macOS, iOS, Android, and Office 365.
- Experience with Active Directory, Entra, Intune, and JAMF.
- Experience using hypervisors such as VMware, Hyper-V, or KVM.
- Experience with enterprise backup software such as Veeam or CrashPlan.
- Strong technical writing skills.
- Experience with scripting languages.
Responsibilities
- Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.
- Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
- Troubleshoot and diagnose servers, networks, and enterprise systems, and assist with planning and implementing major information systems.
- Manage Active Directory and Intune, including users and groups, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
- Conduct weekly MDM audits, contact users about non-compliant devices, and remediate compliance issues.
- Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
- Manage user access controls, software licensing, printer systems, and ListServ email services, including list creation, user management, permissions, and role audits.
- Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.
- Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.
- Provide first- and second-tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
- Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
- Support Office 365, SharePoint, classroom and instructional technologies, and research and clinical IT needs.
- Respond to support requests by phone, chat, ticketing system, email, and walk-ins; provide on-site and remote support for on- and off-campus locations.
- Provision equipment and system access for new users.
- Test and evaluate new tools, procedures, and software before deployment.
- Create end-user documentation and maintain knowledge base articles.
- Mentor and support Help Desk staff and student workers.
Benefits
- Medical insurance, including PPO/HMO plans.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Flexible Spending plans.
- Employee Assistance Program (EAP).
- State retirement options, including tax-deferred annuities and Roth 403(b) plans.
- Public Service Loan Forgiveness (PSLF) program for state employees.
- Sick Leave Pool Program.
- Paid vacation and sick leave for eligible employees.
- One personal day and nine paid holidays.
- Paid winter break at the President’s discretion.
- Paid Community Engagement Volunteer Service Day.
- Employee Educational Scholarship Program (EESP) tuition assistance for eligible staff and faculty after six months of full-time employment; for in-unit faculty, the program may extend to spouses and dependent children, subject to eligibility rules.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
