IT Systems Support Specialist
About The Position
Cobalt Benefits Group is seeking an IT Systems Support Specialist to support its network, cloud, and end-user environment. The role is suited to an experienced Helpdesk or Service Desk professional looking to expand into infrastructure, networking, and cloud operations. The specialist will handle service desk tickets and user support, troubleshoot network and endpoint issues, assist with hybrid infrastructure and secure-access solutions, and support Microsoft 365, Intune, and Entra ID. The position also contributes to infrastructure deployments, monitoring, system optimization, documentation, change management, and operational improvements. It offers exposure to modern enterprise technologies and a growth path toward systems administration, networking, or identity and security engineering.
Requirements
- 3–5 years of IT experience in Helpdesk, Service Desk, or Junior Administrator work.
- Hands-on experience with a ticketing system; Zendesk is strongly preferred.
- Solid troubleshooting and issue-resolution skills.
- Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN.
- Experience supporting Windows endpoints and users.
- Strong communication and customer service skills.
- Basic to intermediate Microsoft 365 administration skills.
- Endpoint support and lifecycle management experience.
- Familiarity with hybrid infrastructure spanning cloud and on-premises environments.
- Identity and access fundamentals, with Entra ID / Azure AD exposure.
- System troubleshooting and performance monitoring skills.
Nice To Haves
- Exposure to Zero Trust or secure-access concepts.
- Familiarity with enterprise applications and access management.
- Basic PowerShell or scripting skills.
- Experience working in regulated environments.
- Intune exposure.
Responsibilities
- Troubleshoot connectivity issues across devices, platforms, and applications.
- Support hybrid on-premises and cloud infrastructure.
- Assist with ZTNA, secure access, and remote connectivity solutions.
- Maintain network documentation and system configurations.
- Manage and resolve SLA-driven user tickets in Zendesk.
- Troubleshoot endpoint, application, and access-related issues.
- Perform onboarding and offboarding, including account provisioning and access assignments.
- Escalate issues and collaborate with Infrastructure and Security teams.
- Identify recurring issues and contribute to operational improvements.
- Support Microsoft 365, including Exchange, Teams, and SharePoint.
- Assist with Microsoft Intune endpoint management.
- Support identity and access tasks within Entra ID.
- Assist with role-based and group-based access controls using least-privilege concepts.
- Gain exposure to secure access architecture and Zero Trust principles.
- Assist with infrastructure deployments and configuration tasks.
- Participate in troubleshooting, monitoring, and system optimization.
- Contribute to system documentation and process improvements.
- Support change management and rollout activities for new technologies.
Benefits
- Medical, dental, and vision insurance, available to eligible full-time employees after a waiting period.
- Twice-annual employer HSA contributions covering 50% of the HDHP plan’s annual deductible.
- Company-provided basic life and AD&D insurance.
- Company-paid short-term and long-term disability insurance.
- Flexible Spending Accounts.
- 401(k) retirement plan with up to a 6% employer match; fully vested after three years.
- 10+ paid holidays.
- Paid vacation and sick time.
- Annual paid volunteer day.
- Annual tuition reimbursement.
- Annual health and wellness reimbursement.
- Company events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
