IT Lead - Systems & Support

Golden Star Technology•Cerritos, CA

9d•$24 - $30

About The Position

Golden Star Technology (GST) is seeking an experienced IT Lead - Systems & Support to oversee and enhance its internal technology environment. This hands-on role combines IT infrastructure, systems administration, end-user support, cybersecurity, collaboration technologies, AV systems, and AI-driven solutions. The position supports employees, manages Microsoft 365 technologies, leads technical projects, and identifies solutions to improve business operations and productivity. GST is a provider of IT and AV solutions serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. The company is headquartered in Cerritos, California, and emphasizes teamwork, integrity, accountability, and continuous professional development.

Requirements

At least 5 years of experience in IT Systems Administration, Systems Engineering, Infrastructure Support, or Senior Help Desk/Desktop Support.
Strong experience with Microsoft 365 administration in a Windows-based environment.
Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and user access management.
Knowledge of networking, endpoint management, security technologies, and troubleshooting methodologies.
Experience supporting collaboration technologies, AV systems, and end-user computing environments.
Strong project management, communication, and problem-solving skills.
Ability to manage multiple priorities while delivering exceptional internal customer support.

Nice To Haves

Experience with Microsoft Intune and endpoint management solutions.
Experience administering Microsoft Teams, SharePoint, and collaboration platforms.
Experience supporting Microsoft Teams Rooms and conference room AV.
Experience with IP surveillance cameras and video management systems.
Experience with PowerShell, Power Automate, or workflow automation tools.
Experience implementing AI, automation, or productivity-enhancing technologies.
Microsoft certifications in M365, Azure, Intune, or related technologies.

Responsibilities

Administer and support Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra ID.
Manage user accounts, permissions, onboarding and offboarding, device deployment, and endpoint management.
Provide Tier II/III support for desktops, laptops, software, printers, networking, and business applications.
Maintain and troubleshoot conference room technology, Microsoft Teams Rooms, AV equipment, and collaboration tools.
Support surveillance camera systems, video management platforms, and related network infrastructure.
Assist with networking, Wi-Fi, servers, backups, cloud services, and system reliability initiatives.
Implement and maintain cybersecurity best practices, including MFA, endpoint protection, and access controls.
Lead technology improvement projects from planning through implementation and documentation.
Drive adoption of Microsoft collaboration tools and workflow automation solutions.
Evaluate, implement, and support AI-powered tools that improve employee productivity and operational efficiency.
Partner with vendors and internal stakeholders to resolve issues and deliver technology solutions.