IT Support Lead
About The Position
The IT Support Lead delivers high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders and serves as a trusted technology partner for senior and executive leadership. This role provides advanced troubleshooting, executive support, and specialized expertise across Apple and Windows environments to ensure a seamless technology experience for end users. The Lead Specialist supports hardware, software, applications, mobile devices, and office technology across the organization. The position partners closely with IT teams and business stakeholders to resolve technical issues efficiently, maintain secure and reliable technology environments, and provide a professional, high-touch support experience.
Requirements
- At least 6 years of end-user technology support experience in a corporate environment.
- Advanced experience supporting Apple devices and macOS, with strong working knowledge of Windows operating systems and end-user technologies.
- Experience providing technology support to executive leaders and managing highly visible, time-sensitive requests with professionalism and discretion.
- Strong troubleshooting skills across hardware, software, networking, and business applications.
- Working knowledge of endpoint deployment, patching, asset management, and device lifecycle management processes.
Responsibilities
- Provide onsite and remote technical support for RSO Crew, Business Unit teams, and senior leadership.
- Deliver responsive, high-touch technology support for executive leaders, resolving technology issues and business-critical requests in a timely manner.
- Configure, deploy, maintain, patch, recover, and retire laptops, desktops, mobile devices, and related technology assets.
- Troubleshoot and resolve hardware, software, application, phone system, and connectivity issues across Windows, Mac, and mobile platforms.
- Serve as the subject matter expert for Apple devices and macOS, maintaining current knowledge of product updates, features, and best practices.
- Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations.
- Support conference room technology, collaboration tools, and other end-user technologies.
- Coordinate technology setup and support for offices, workspaces, and related infrastructure needs.
- Partner with Infrastructure, Security, and other IT teams to support secure, reliable technology environments and resolve escalated issues.
- Maintain accurate technology asset inventory records and support device lifecycle management activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
