IT Lead - Systems & Support

Golden Star Technology • Cerritos, CA

3d

About The Position

Golden Star Technology (GST) is seeking an experienced IT Lead - Systems & Support to oversee and enhance its internal technology environment. This hands-on role combines IT infrastructure, systems administration, end-user support, cybersecurity, collaboration technologies, AV systems, and AI-driven solutions. The ideal candidate is a proactive problem solver who can support employees, manage Microsoft 365 technologies, lead technical projects, and identify innovative solutions that improve business operations and productivity.

Requirements

• 5+ years of experience in IT Systems Administration, Systems Engineering, Infrastructure Support, or Senior Help Desk/Desktop Support.
• Strong experience with Microsoft 365 Administration in a Windows-based environment.
• Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and user access management.
• Knowledge of networking, endpoint management, security technologies, and troubleshooting methodologies.
• Experience supporting collaboration technologies, AV systems, and end-user computing environments.
• Strong project management, communication, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional internal customer support.

Nice To Haves

• Experience with Microsoft Intune and endpoint management solutions.
• Experience with Microsoft Teams, SharePoint, and collaboration platform administration.
• Experience with Microsoft Teams Rooms and conference room AV support.
• Experience with IP surveillance cameras and video management systems.
• Experience with PowerShell, Power Automate, or workflow automation tools.
• Experience implementing AI, automation, or productivity-enhancing technologies.
• Microsoft certifications in M365, Azure, Intune, or related technologies.

Responsibilities

• Administer and support Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra ID.
• Manage user accounts, permissions, onboarding and offboarding, device deployment, and endpoint management.
• Provide Tier II/III support for desktops, laptops, software, printers, networking, and business applications.
• Maintain and troubleshoot conference room technology, Microsoft Teams Rooms, AV equipment, and collaboration tools.
• Support surveillance camera systems, video management platforms, and related network infrastructure.
• Assist with networking, Wi-Fi, servers, backups, cloud services, and system reliability initiatives.
• Implement and maintain cybersecurity best practices, including MFA, endpoint protection, and access controls.
• Lead technology improvement projects from planning through implementation and documentation.
• Drive adoption of Microsoft collaboration tools and workflow automation solutions.
• Evaluate, implement, and support AI-powered tools that improve employee productivity and operational efficiency.
• Partner with vendors and internal stakeholders to resolve issues and deliver technology solutions.

Benefits

• Competitive salary.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid vacation.
• Additional company perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed