IT Systems Support 3 (Support & Systems Analyst)

NuScale Power•Houston, TX

4h•Onsite

About The Position

The IT Systems Support 3 works collaboratively with departments across the organization to support the smooth operation of IT-related equipment and software. Reporting to the Helpdesk Supervisor, this role follows through on support requests, changes, and projects to meet or exceed customer support standards. The position serves as an escalation point for complex support requests, assists with support desk coverage, and leads assigned projects in coordination with relevant parties. The role identifies and procures hardware and software to meet user requirements; installs hardware and peripherals; loads operating systems, networking components, and office applications; and assists with adapting existing programs to user needs. It provides telephone, in-person, and online end-user support, coordinates activities within the Information Technology group—including server, networking, and security-related work—and communicates status and completion information to supervisors, managers, and users. Other duties may be assigned. Successful performance calls for problem-solving, clear professional communication, planning and organization, adaptability, dependability, teamwork, and adherence to NuScale’s safety culture. The employee is also expected to support quality assurance requirements and guidance, including 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1. The employee must perform essential duties efficiently and accurately, with or without reasonable accommodation, without creating a significant safety threat to themselves or others. This is a full-time position based in NuScale Power’s Houston, Texas office at 990 Town & Country Blvd. The target pay range is $38.71–$46.72 per hour; the full pay range is $34.71–$54.29 per hour. Compensation decisions consider relevant job-related skills, full-time work experience, education and training, and departmental equity. The posting directs candidates to NuScale Power’s Careers Overview page for employee benefits information but does not specify particular benefits.

Requirements

A minimum of a four-year degree in an IT-related field, or an alternative combination: a two-year degree plus an additional four years (10 years total) of highly applicable full-time work experience, or no degree plus an additional six years (12 years total) of highly applicable full-time work experience.
With a four-year degree, a minimum of six years of full-time, highly applicable work experience.
Windows client support experience with one or more of Windows 7, 10, LTSB, LTSC, or SAC.
Experience with 802.3 wireless networks.
Understanding of Layer 2 switching.
Experience with two-factor VPN.
Windows Server experience with one or more of versions 2008, 2012, 2016, or 2019.
Active Directory user administration experience.
Exchange user administration experience.
Understanding of User Access Control.
IP telephony experience, including adds, moves, changes, conference systems, and media bridges.
Basic understanding of security principles.
Eligible to work under Department of Energy 10 CFR Part 810.
Ability to perform essential duties efficiently and accurately, with or without reasonable accommodation, without creating a significant safety threat to self or others.

Nice To Haves

Phone support experience with iPhone, Android, UEM, Apple DEP, and KNOX.
Limited support experience with iMac, MacBook, and iPad.
Limited support experience with Unix and Linux.
Experience with disk imaging products.
Experience with endpoint backup products.

Responsibilities

Identify and procure hardware and software needed to satisfy user requirements.
Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Load operating systems, networking components, office applications, and other appropriate software packages.
Assist with customizing and adapting existing programs to meet user requirements.
Provide telephone, in-person, and online support to end users.
Coordinate support activities within the Information Technology group, including server, networking, and security-related activities.
Provide updates, status, and completion information to supervisors, managers, and users by voicemail, email, or in person.
Serve as an escalation point for more complicated support requests.
Assist with support desk coverage as needed.
Lead assigned projects and coordinate with other parties to drive their completion.
Perform other duties as assigned.
Adhere to NuScale’s safety culture, model safe behavior, and influence peers to meet high standards.
Understand and implement applicable quality assurance regulations, standards, and guidelines, including 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1.