IT Systems Specialist

PMI ENTERTAINMENT GROUP INC•Green Bay, WI

3d•Onsite

About The Position

The IT Systems Specialist troubleshoots system issues, provides technical support to users, develops operating procedures, and recommends enhancements to improve performance and support event operations. The role promotes best practices and facilitates effective communication between end users and system vendors. It supports company software and systems, including event management, point of sale, and inventory systems, and participates in on-site event support rotations. This position is full-time, salaried, exempt, and on-site at the Resch Complex in Green Bay, Wisconsin. It reports to the IT Director and does not supervise others.

Requirements

Knowledge of information technology normally acquired through completion of an associate degree in computer science.
Interpersonal skills to communicate effectively with all levels of company personnel.
Ability to learn various ERP systems and make system recommendations.
Ability to write processes and procedures.
Ability to meet deadlines and multitask amid frequent interruptions.
Previous experience using Microsoft Office.
Ability to maintain the confidentiality of company records.
Detail-oriented approach and professional attitude.
Strong organizational and time-management skills, with little supervision.
Ability to interact professionally with employees and vendors.
Ability to work independently and as part of a team in a fast-paced, high-volume environment, emphasizing accuracy and timeliness.
Ability to give, receive, and analyze information; formulate work plans; prepare written materials; and articulate goals and action plans.
Excellent interpersonal skills.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Two to four years of relevant professional experience is preferred.

Responsibilities

Demonstrate and embody PMI Entertainment Group’s culture and customer service values.
Train staff on system functionality appropriate to their roles and proactively help staff use hardware and software effectively.
Investigate new technology and assist with implementing systems that improve efficiency and usability.
Analyze company software and develop standard operating procedures and best practices, including for event management, point of sale, and inventory systems.
Provide IT support for retail and food and beverage point of sale systems, including hardware, software, and next-generation ordering solutions.
Complete training on the company-owned event management system and serve as its system administrator, including setting up registrations, assisting with exhibitor portals, and updating price lists.
Track system upgrades and releases and test systems before upgrades are released.
Guide team members in making better use of company-owned software and systems.
Work with vendors to procure hardware, software, and support services.
Maintain system security, integrity, and user profiles.
Present solutions to the Director of IT for workflow challenges, software enhancements, and required system upgrades.
Collaborate with supervisors and department leads to streamline processes and support special projects.
Create reports as requested and maintain documentation for existing and new systems.
Coordinate and assign tasks to coworkers within a work unit or project, resolve routine questions and problems, and set project deadlines.
Follow, observe, and participate in company safety programs, procedures, and training, and report potentially unsafe procedures.
Maintain field knowledge by attending educational programs, seminars, webinars, and other courses.
Assist in other IT areas as needed and participate in the on-site event support rotation.
Perform other duties as assigned by the supervisor.