IT Systems Specialist

Transwest Inc•Denver, CO

3d•$80,000 - $90,000•Onsite

About The Position

The IT Systems Specialist is Trans Lease's dedicated, on-site IT resource. Reporting to Transwest IT, with day-to-day scheduling coordinated with Trans Lease's Director of Technology, the role supports Trans Lease's infrastructure and end users to Transwest IT standards. It also maintains the on-premises business applications LeaseComplete, Dynamics GP, and DocStar. The role works daily with lease servicing systems and sensitive customer financial data.

Requirements

2–5 years of experience in IT support or systems administration.
Working knowledge of Windows, Windows Server, and Active Directory, including file and folder permissions, plus Google Workspace administration and SSO/MFA tools such as OneLogin.
Comfort using SQL Server Management Studio for backups, restores, and running T-SQL scripts.
Hands-on experience with hardware, printers, patching, and backups, plus networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
Clear communication and customer service skills, including guiding non-technical users through fixes.
Organized, independent, get-it-done approach, with availability for occasional after-hours maintenance.

Nice To Haves

Experience with Dominion LeaseComplete, Microsoft Dynamics GP, DocStar, or comparable lease accounting, ERP, or document imaging systems.
CompTIA A+, Network+, Server+, or Security+ certification, or a Google Workspace administrator certification.
Experience with SSL/TLS certificates, Zero Trust or Cloudflare tooling, ticketing platforms such as ClickUp or ServiceNow, basic JSON/XML, and equipment leasing or financial services environments.

Responsibilities

Provide tier-1 and tier-2 desktop support for PCs, laptops, mobile devices, printers, peripherals, the 3CX phone system, and Verkada cameras.
Set up accounts, access, devices, phones, Wi-Fi, and key fobs for new hires; configure and ship devices to remote employees; and recover equipment and access during offboarding.
Patch and monitor servers, review space and logs, verify backups, and manage VM licensing during scheduled after-hours maintenance windows.
Track, renew, and deploy SSL/TLS certificates, maintaining a renewal calendar.
Support LAN/WAN, Wi-Fi, VPN, and Zero Trust remote access under Transwest IT direction; manage F-Drive and S-Drive folder moves, reorganizations, migrations, and permissions.
Work with Trans Lease ClickUp and Transwest IT ticketing systems, escalating complex infrastructure issues to Transwest IT.
Maintain endpoint protection, AD policy, access reviews, and current hardware and license inventories.
Administer and maintain LeaseComplete, Dynamics GP, and DocStar, including user accounts, permissions, updates, upgrades, and after-hours release deployments.
Run recurring LeaseComplete operations, including month-end close and annual calendar updates.
Handle GP adjustments and commission and user matrices, and monitor automated invoice workflows to identify and correct errors.
Serve as the subject-matter expert and support contact for application vendors, opening and managing support cases through resolution.
Document Trans Lease servers, their purposes, dependencies, and maintenance procedures using Transwest IT's Production Server Documentation Template, and keep documentation current.
Maintain runbooks for recurring procedures, beginning with LeaseComplete month-end close; support backup, disaster recovery, and business continuity planning; and cross-train peers.