IT Support & Systems Specialist

Foam and Wash Car Wash•Poughkeepsie, NY

20h•Onsite

About The Position

Foam & Wash Car Wash is hiring a full-time, on-site and field-based IT Support & Systems Specialist based in Poughkeepsie, New York. The position provides technology support across the company’s 13 Hudson Valley locations and serves as the primary internal point of contact for day-to-day IT needs. The specialist supports employees, troubleshoots technology issues, maintains hardware and network systems, coordinates with vendors, and helps ensure locations remain connected, secure, and operational. The role requires regular travel throughout Dutchess and Orange Counties. Remote work is not available. Occasional evening, weekend, or on-call availability may be required when urgent technology issues affect business operations. Mileage for approved travel between locations is reimbursed according to company policy. Foam & Wash is a family-owned business founded in 1966. It has 13 locations and more than 100 associates serving customers throughout the Hudson Valley.

Requirements

Previous experience in IT support, systems administration, network support, or a similar hands-on technology role.
Strong working knowledge of computer hardware, software applications, operating systems, and networking.
Ability to diagnose problems efficiently and follow issues through to completion.
Strong organization, documentation, and time-management skills.
Excellent communication skills, including the ability to explain technical issues to nontechnical employees.
Ability to work independently and coordinate effectively with employees, vendors, and outside partners.
Valid driver’s license, dependable transportation, and ability to travel regularly between locations.

Nice To Haves

Experience supporting POS systems or technology across multiple business locations.
Familiarity with PCI compliance.
Bachelor’s or associate degree in Computer Science, Information Technology, or a related field; equivalent practical experience is also considered.
CompTIA A+, Network+, Security+, or similar certifications.

Responsibilities

Provide prompt, hands-on technical support to employees at headquarters and car wash locations.
Diagnose and resolve hardware, software, network, connectivity, and system-related issues.
Serve as the primary point of contact with the enterprise-wide POS provider.
Coordinate POS installations, upgrades, troubleshooting, and remote or on-site vendor support.
Install, configure, upgrade, and maintain computers, printers, servers, tablets, networking equipment, and other business technology.
Support and maintain routers, switches, firewalls, wireless networks, and related infrastructure.
Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections.
Help plan and implement hardware, software, and technology upgrades across multiple locations.
Work with the outside IT partner to maintain cybersecurity standards and PCI compliance.
Coordinate PCI scans, reporting, remediation, and required follow-up.
Maintain documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps.
Train and guide employees on proper and secure use of company technology.
Prioritize technology issues based on their impact on customers and site operations.
Provide occasional after-hours or weekend support when urgent technology issues affect business operations.