IT Systems & Network Support Specialist

PacAero • Agawam, MA

6d • $85,000 - $115,000 • Onsite

About The Position

PacAero is seeking a hands-on IT Systems & Network Support Specialist to own day-to-day IT operations in a fast-paced aerospace and defense manufacturing environment. The position supports manufacturing operations, business systems, infrastructure, and cybersecurity readiness, including controls aligned with CMMC and NIST SP 800-171. The role works directly with manufacturing teams and partners with corporate IT, security resources, vendors, and internal stakeholders to maintain reliable, secure technology and improve systems and processes.

This is a full-time, onsite position based in Agawam, Massachusetts, with occasional travel to the Norton facility. Work takes place in office and active manufacturing environments, with exposure to production equipment, noise, and varying temperatures. Occasional after-hours support may be required for critical business needs. The anticipated annual pay range is $85,000–$115,000, with actual compensation based on experience, qualifications, skills, certifications, internal equity, and market considerations. The role may require access to information or materials controlled under ITAR and/or EAR; employment is contingent on the ability to lawfully access such information, including U.S. Person status where required or other applicable authorization.

Requirements

• 3–5 years of hands-on experience in IT support, systems administration, network support, or a related technical role.
• Experience supporting IT systems in a manufacturing, industrial, defense, aerospace, or similarly complex operational environment.
• Working knowledge of CMMC, NIST SP 800-171, or cybersecurity requirements applicable to defense contractors.
• Experience administering and troubleshooting Windows environments, Microsoft 365, Active Directory, and network infrastructure.
• Experience with user access management, endpoint protection, system updates, and security best practices.
• Strong troubleshooting skills across hardware, software, servers, and networks.
• Ability to work independently, manage competing priorities, and communicate effectively with technical and nontechnical teams.
• Associate's degree, relevant technical certification, or equivalent practical experience.
• Ability to lawfully access information or materials controlled under ITAR and/or EAR, including U.S. Person status where required or other applicable authorization.

Nice To Haves

• Direct involvement in CMMC Level 2 readiness, implementation, assessments, or ongoing compliance activities.
• Experience supporting a Defense Industrial Base (DIB) contractor.
• Hands-on experience with NIST SP 800-171 controls, SSPs, POA&Ms, CUI protection, and audit evidence.
• Experience with ERP/MRP systems in a manufacturing environment, particularly ABAS or similar platforms.
• Familiarity with manufacturing equipment connectivity, shop-floor networks, and operational technology (OT) considerations.
• Experience with firewalls, network segmentation, backup and recovery, vulnerability remediation, and endpoint security.
• Experience supporting multiple facilities or partnering with centralized corporate IT teams.
• Relevant certifications such as CompTIA Security+, Network+, Microsoft, Cisco, or equivalent credentials.

Responsibilities

• Support production workstations, shop-floor computers, engineering systems, and business applications.
• Provide technical support for ERP/MRP platforms, including troubleshooting, user access, reporting, and system reliability.
• Work with operations, engineering, quality, and finance to resolve technology issues affecting production.
• Support IT connectivity and infrastructure associated with manufacturing equipment, coordinating with equipment vendors and internal teams as needed.
• Identify opportunities to improve system performance, reduce downtime, and streamline processes.
• Support implementation, maintenance, and continuous improvement of cybersecurity controls aligned with CMMC and NIST SP 800-171.
• Maintain compliance documentation, including System Security Plans (SSPs), Plans of Action and Milestones (POA&Ms), policies, procedures, and supporting evidence.
• Assist with CMMC readiness activities, security assessments, internal reviews, and remediation efforts.
• Maintain appropriate user access, endpoint security, system configurations, patching, and security controls.
• Help protect Controlled Unclassified Information (CUI) and other sensitive company and customer information.
• Partner with corporate IT and security resources to identify vulnerabilities, address risks, and strengthen cybersecurity.
• Maintain and troubleshoot Windows-based systems, servers, workstations, and network infrastructure.
• Support Microsoft 365, Active Directory, user provisioning, permissions, and access management.
• Troubleshoot LAN/WAN connectivity, Wi-Fi, VPNs, firewalls, and related network issues.
• Monitor system health, performance, backups, updates, and patch management.
• Assist with hardware upgrades, system improvements, technology deployments, and infrastructure projects.
• Support IT operations across the Agawam and Norton manufacturing locations.
• Serve as a primary onsite IT resource, providing responsive technical support throughout the organization.
• Diagnose and resolve hardware, software, network, and business application issues.
• Manage and prioritize support requests based on business impact and operational needs.
• Maintain accurate technical documentation, troubleshooting records, and system procedures.
• Partner with corporate IT, outside vendors, and internal stakeholders to resolve complex issues.
• Identify recurring problems and implement lasting improvements beyond immediate fixes.
• Provide occasional after-hours support for critical business needs.

Benefits

• Medical, dental, and vision insurance.
• HSA and FSA employer contribution.
• 401(k) with company match.
• Company-paid short-term and long-term disability coverage.
• Generous paid time off and separate sick time.
• 12 paid holidays, including the employee's birthday.
• Opportunities to contribute to technology improvements and cybersecurity initiatives.
• A collaborative, hands-on manufacturing environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree