IT and Systems Specialist

Raben•Washington, DC

1d•$70,000 - $75,000•Hybrid

About The Position

Raben is a public policy, strategic communications, and organizational consulting firm whose work supports nonprofit, government, foundation, and corporate clients. The IT and Systems Specialist provides high-level support for the firm’s day-to-day technology needs and internal platforms, including Monday.com and its CRM, helping ensure staff have reliable access to systems, tools, and assistance. The role calls for technical curiosity, a service-oriented approach, strong organization, and the ability to communicate with technical and nontechnical colleagues. The position is based in Raben’s Washington, DC office and follows a hybrid schedule with at least three days per week in the office. Raben offers schedule flexibility while prioritizing a consistent in-office presence for collaboration and team engagement. The salary range is $70,000–$75,000 per year, commensurate with experience. Benefits include health, dental, and vision insurance, unlimited PTO, flexibility in work location and schedule, professional development, a 3% 401(k) match, and a yearly employer FSA contribution.

Requirements

Associate or bachelor’s degree in a technology-related field, or an equivalent combination of educational and professional experience.
Experience managing support tickets and coordinating technical issues with an external IT vendor or managed services provider.
Prior customer support and/or help-desk experience involving a high level of customer interaction.
Expertise in Microsoft 365 applications and environments.

Nice To Haves

Experience with Monday.com, particularly backend administration, workflows, integrations, and automations, is strongly preferred.
Experience supporting a CRM or other workflow-management platform is preferred.

Responsibilities

Serve as the first point of contact for staff technology support, managing tickets from intake through resolution and keeping staff updated on status.
Troubleshoot basic and intermediate hardware, software, connectivity, account-access, and application issues; escalate complex cases to the external IT provider, document them clearly, and track them through closure.
Support employee onboarding and offboarding, including account creation, device setup, permissions, system access, and access removal.
Help administer workplace technology platforms, accounts, and software, including routine updates, access changes, configuration, and maintenance.
Support day-to-day administration of Monday.com and the CRM, including boards, workflows, forms, dashboards, integrations, and automations; test changes before release and resolve errors, broken connections, and access issues.
Create and maintain how-to guides, FAQs, and system documentation, and train and assist staff in using technology tools effectively.
Support IT, cybersecurity, and data-protection practices; track devices, software licenses, and system assignments; and flag recurring issues and opportunities to improve systems.
Perform other duties as assigned.