IT and Systems Specialist

Raben•Washington, DC

15h•Hybrid

About The Position

The IT and Systems Specialist provides high-level support for Raben’s day-to-day technology needs and internal platforms, including Monday.com and the firm’s CRM. The role helps ensure staff have reliable access to the systems, tools, and assistance they need to work effectively. The ideal candidate is technically curious, service-oriented, highly organized, and comfortable communicating with technical and nontechnical colleagues. The position is based in Raben’s Washington, DC office and follows a hybrid schedule, with at least three days per week in the office. Raben offers schedule flexibility while prioritizing a consistent and meaningful in-office presence to support collaboration and team engagement.

Requirements

Associate or bachelor’s degree in a technology-related field, or an equivalent combination of educational and professional experiences.
Experience managing support tickets and coordinating technical issues with an external IT vendor or managed services provider.
Prior customer support and/or help-desk experience involving a high level of customer interaction.
Expertise in Microsoft 365 applications and environments.

Nice To Haves

Experience with Monday.com, particularly backend administration, workflows, integrations, and automations, is strongly preferred.
Experience supporting a CRM or other workflow-management platform is preferred.

Responsibilities

Serve as the first point of contact for staff technology support, managing support tickets from intake through resolution and keeping staff updated on status.
Troubleshoot basic and intermediate hardware, software, connectivity, account-access, and application issues; escalate more complex cases to Raben’s external IT provider, document them clearly, and track them through closure.
Support employee onboarding and offboarding, including account creation, device setup, permissions, system access, and access removal.
Help administer workplace technology platforms, accounts, and software, including routine updates, user-access changes, configuration, and maintenance.
Support day-to-day administration of Monday.com and the CRM, including boards, workflows, forms, dashboards, integrations, and automations; test changes before release and fix errors, broken connections, and access issues.
Create and maintain how-to guides, FAQs, and system documentation, and train and assist staff in using Raben’s technology tools effectively.
Support IT, cybersecurity, and data-protection practices.
Track technology inventory, including devices, software licenses, and system assignments.
Flag recurring issues and opportunities to improve systems.
Perform other duties as assigned.