Markets Support Analyst

Bank of America•Jacksonville, FL

3d•Onsite

About The Position

At Bank of America, the Markets Support Analyst provides operational support for securities, loans, exchange-traded derivatives, and over-the-counter derivatives across multiple lines of business throughout the trade lifecycle. The role handles trading and operational activities before deadlines, maintains internal systems, and supports internal partners while ensuring accuracy and compliance with regulations and policies. This position processes U.S. and international mandatory corporate action events, including mandatory and redemption events. It reviews and analyzes event information to support accurate processing and timely client allocations, reconciles and clears ledger balances and breaks, and investigates discrepancies. The analyst interacts regularly with DTCC, international custodians, depositories, transfer agents, brokers, and other counterparties to research and resolve event-related issues, while meeting regulatory, operational risk, and control requirements.

Requirements

1–3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.
Good IT skills, including Microsoft Office and Excel.
Excellent communication skills and the ability to present to an audience.
Strong analytical and problem-solving skills.
Ability to work under pressure in a team environment.
Attention to detail and ability to manage deadlines.
Ability to establish and maintain positive working relationships based on mutual respect and trust.
Self-motivated and able to work unsupervised, manage time, and recognize when to escalate.
Willingness to advance knowledge and improve skills.

Nice To Haves

Copilot experience.
Brings new thoughts and ideas to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Experience connecting with diverse clients to understand future business needs; continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to improve tools, technology, and ways of working for an evolving client base.
Values diversity to reflect, connect with, and meet the diverse needs of clients and employees.

Responsibilities

Accurately and promptly process mandatory corporate action events.
Process event allocations within established deadlines.
Review and analyze corporate action event information.
Maintain accurate records and audit trails.
Respond promptly to internal and external client queries.
Interface with supported lines of business, including Wealth Management and Prime Finance.
Liaise with internal Operations departments, transfer agents, custodians, and other counterparties to resolve issues in a timely manner.
Participate in ad hoc projects involving new processes or industry initiatives.
Maintain policies and procedures for related processes.
Reconcile and clear ledger balances and breaks, and investigate and resolve discrepancies.
Escalate issues that demonstrate risk to customers, clients, or the company.