Markets Support Specialist

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, the Markets Support Specialist provides advanced, end-to-end operational support for securities, loans, exchange-traded derivatives, and over-the-counter derivatives across multiple lines of business. The role supports trade activity throughout its lifecycle, ensuring operations are accurate and completed before deadlines, researching and resolving complex issues, and simplifying client interactions. The position calls for a customer-oriented, data-driven approach and a focus on continuous improvement. The role is part of the GFICCO (Global Fixed Income, Currency, Commodities Ops) Operations Team and owns analysis and execution across a variety of foreign exchange operational processes in a fast-paced environment. Responsibilities include confirming and settling FX transactions and investigating and resolving exceptions or breaks. The team also supports regional settlement of merger-and-acquisition-related transactions. The role involves phone and email communication with clients and internal service partners and offers exposure to front-to-back processes including Trading/Sales, Technology, and Client Onboarding.

Requirements

At least 3 years of experience in a financial institution, preferably in global markets operations supporting OTC, FX, or other institutionally traded financial products.
Effective, clear communication across organizational levels and ability to influence positive outcomes.
Strong organizational skills and ability to prioritize and manage workload through fluctuating volume periods, multitask, and manage competing priorities and deliveries.
Self-motivated, with the ability to demonstrate and encourage collaboration within and beyond the team.
Excellent attention to detail and minimal history of errors; holds self and others accountable for high performance standards.
Logical approach to problem solving and intellectual curiosity.
Continuous learner with a desire to become a subject matter expert within the team.
Skills include attention to detail, written and oral communications, data collection and entry, record keeping, recording and organizing information, strategic thinking, active listening, decision making, and negotiation.

Nice To Haves

Bring new thoughts and ideas to teams to drive innovation and unique solutions.
Work effectively among diverse viewpoints to determine the best path forward.
Connect with a diverse set of clients to understand future business needs and demonstrate continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Value diversity to reflect, connect with, and meet the diverse needs of clients and employees around the world.

Responsibilities

Provide operational support for activities across the trade lifecycle, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management.
Simplify client interactions and deepen relationships with Global Banking and Markets clients.
Complete accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks.
Perform tasks accurately during high-volume periods in a team environment.
Improve and simplify the client experience by reducing manual touchpoints.
Support implementation of new processes to improve the overall business operating model.
Identify and flag potential risks in a timely manner.
Confirm and settle FX transactions and investigate and resolve related exceptions and breaks.
Support regional settlement of merger-and-acquisition-related transactions.
Communicate by phone and email while providing customer service to clients and internal service partners.