Markets Support Specialist

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Markets Support Specialist provides advanced end-to-end operational support for securities, loans, exchange-traded derivatives, and over-the-counter derivatives across multiple lines of business. The role supports activities throughout the trade lifecycle, ensuring trading and operational work is accurate and completed before deadlines, resolving complex issues, and simplifying client interactions. The successful candidate partners closely with the Corporate Investments and Corporate Treasury trading desks to capture, validate, reconcile, and report trading activity across multiple asset classes. The position helps maintain a strong control environment, operational integrity, and risk mitigation. It calls for a customer-oriented, data-driven approach and a focus on continuous improvement.

Requirements

2–3 years of experience in trade control.
Presentable, confident, and client-focused.
Client-facing experience or the ability to conduct discussions with clients confidently.
Excellent communication skills and the ability to present to an audience.
Ability to multitask and manage time wisely.
High attention to detail.
Ability to work under pressure in a team environment.
Ability to liaise with people at all levels of the firm and with varied experiences and backgrounds.
Sense of urgency and understanding of break escalation.
Self-motivated and able to work unsupervised, manage own time, and know when to escalate.

Nice To Haves

Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Connects with a diverse set of clients to understand future business needs and demonstrates continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to serve an evolving client base.
Values diversity and its importance in reflecting, connecting with, and meeting the diverse needs of clients and employees worldwide.

Responsibilities

Provide operational support for trade lifecycle activities, including trade processing, settlement, accounting and reconciliation, lifecycle events, and collateral management.
Provide simplified client interactions and deepen client relationships across Global Banking and Markets clients.
Complete accurate and timely trade clearing and settlement with internal and external counterparties, including reconciliation management and governance of trade fails and breaks.
Perform accurately during high-volume periods in a team environment.
Improve and simplify the client experience by reducing manual touchpoints.
Support implementation of processes that improve the business operating model.
Identify and flag potential risks in a timely manner.
Manage trade validation and substantiation accurately and on time.
Perform reconciliations and event monitoring for in-scope trades.
Maintain trades as required, including lifecycle events and amendments, and ensure trades feed downstream systems as expected.
Investigate and resolve trade queries, booking issues, breaks, and failed trades in collaboration with Front Office, Back Office, and other stakeholders.
Perform basic trade analytics to resolve trade queries.
Produce and distribute daily reports to the Trading desk, Business Partners, and Senior Management, with a high level of attention to detail.
Investigate issues raised to the team and liaise with Front Office, Back Office, Finance, and/or clients as necessary.
Participate in initiatives across multiple platforms driven by the Business and Trade Control, ensuring effective implementation and delivery to requirements.
Manage metrics and report them to supervision and Front Office.