Markets Support Analyst

Bank of America•Jacksonville, FL

4d•Onsite

About The Position

At Bank of America, the Markets Support Analyst provides operational support for securities, loans, exchange traded derivatives, and over-the-counter derivatives across multiple lines of business throughout the trade lifecycle. The role involves completing trading and operational activities before deadlines, maintaining internal systems, and supporting internal partners while ensuring a high degree of accuracy and compliance with regulations and policies. This position focuses on timely and accurate processing of U.S. and international mandatory corporate action events, including mandatory and redemption events. The analyst reviews and analyzes event information, processes client allocations, reconciles and clears ledger balances and breaks, and investigates discrepancies. The role requires adherence to regulatory, operational risk, and control requirements, as well as regular coordination with internal partners and external counterparties to research and resolve event-related issues. Bank of America describes its culture as inclusive and supportive of teammate development and wellness. The company is committed to an in-office culture, with flexibility based on role-specific responsibilities and business needs.

Requirements

1–3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.
Good IT skills, such as Microsoft Office and Excel.
Excellent communication skills and the ability to present to an audience.
Strong analytical and problem-solving skills.
Ability to work under pressure in a team environment.
Attention to detail and ability to manage deadlines.
Ability to establish and maintain positive working relationships based on mutual respect and trust.
Ability to work independently, manage time, and determine when to escalate issues.
Self-motivation and a desire to advance knowledge and improve skills.

Nice To Haves

Copilot experience.
Brings new thoughts and ideas to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Experience engaging diverse clients to understand future business needs and a commitment to continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to improve tools, technology, and ways of working for an evolving client base.
Values diversity and its role in reflecting, connecting with, and meeting the needs of clients and employees worldwide.

Responsibilities

Accurately and promptly process mandatory corporate action events.
Process event allocations within established deadlines.
Review and analyze corporate action event information.
Maintain accurate records and audit trails.
Respond promptly to internal and external client queries.
Interface with supported lines of business, including Wealth Management and Prime Finance.
Coordinate with internal Operations departments, transfer agents, custodians, and other counterparties to resolve issues in a timely manner.
Contribute to ad hoc projects involving new processes or industry initiatives.
Maintain policies and procedures related to the processes.
Reconcile and clear ledger balances and breaks, and investigate and resolve discrepancies.
Escalate issues that pose risks to customers, clients, or the company.
Support securities, loans, exchange traded derivatives, and over-the-counter derivatives across the trade lifecycle.