Litigation Operations Support Analyst - Attachments

Bank of America•Phoenix, AZ

4d•Onsite

About The Position

At Bank of America, the Litigation Operations Support Analyst handles moderately complex legal documents and applies knowledge of relevant document types to provide thorough responses on behalf of the bank to third parties. The role requires interpreting legal documents, exercising sound judgment, making informed decisions, restricting accounts when appropriate, and complying with state and federal requirements and privacy laws. The analyst maintains a caseload while meeting production, quality, and deadline requirements. Within Legal Order Operations, the Attachments team processes third-party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity. The team also handles subpoenas served on the bank for civil and criminal matters. The analyst reviews legal orders, determines whether client funds should be attached, applies state or federal exemptions, and provides accurate and timely responses to courts, agencies, and other third parties. Bank of America describes its culture as committed to Responsible Growth, inclusion, teammate well-being, and an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

Excellent written and verbal communication skills, including the ability to comprehend complex legal documents.
Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while meeting service-level agreements and deadlines.
Ability to accurately research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining quality and compliance.
Strong organizational and time-management skills, including the ability to prioritize competing demands, manage multiple cases, and deliver accurate work with attention to detail.
Strong analytical, problem-solving, and decision-making skills, including the ability to conduct complex research, evaluate findings, and recommend effective solutions for time-sensitive matters.
Ability to comprehend subsequent follow-up documents that may affect the status of orders and make decisions on legal documents quickly.
Ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment.
Self-motivation and ability to work independently, exercise sound judgment, identify process improvements, and require minimal supervision.
Professional demeanor and strong client-service focus, including patience, composure, and professionalism when handling sensitive legal matters and escalations.
Skills in attention to detail, organizational effectiveness, research, analytical thinking, business acumen, interpreting relevant laws, rules, and regulations, pipeline management, and risk management.

Responsibilities

Review complex legal orders, apply state or federal laws, and determine whether to attach client funds.
Process levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
Determine eligibility for state or federal exemptions.
Initiate payment of funds to an agency or court, as applicable.
Apply federal exemptions to allow access to exempt funds.
Create customer notification letters regarding account activity.
Provide official bank responses to courts or agencies.
Contact agencies, including law enforcement, as needed.
Accurately interpret legal documents, including follow-up documents that may affect the status of orders.
Manage a caseload effectively and submit timely, accurate responses to legal matters.
Communicate effectively with external third parties.
Make decisions with minimal support.
Research, identify, and retrieve responsive documents across banking products, systems, and repositories.
Meet service-level agreements, deadlines, production requirements, and quality requirements.