Operations Support Analyst

Mitsubishi UFJ Financial Group • Tampa, FL

2d • Hybrid

About The Position

The Operations Support Analyst manages Account Management activities within the Money Transfer Department (MTD)/Deposit Services Unit, including opening, updating, and closing accounts; rate maintenance; time deposits; inactive accounts; dormant-account monitoring; and managing risks associated with BSA/AML and OFAC regulations. The role supports staff management, transaction processing, systems liaison, and customer support.

The analyst prioritizes and delegates work, identifies and resolves productivity, efficiency, and quality issues, and ensures staff output meets process requirements. The role also oversees transaction approvals, regulatory compliance, workflow and quality controls, systems maintenance, customer inquiries, reporting, and process improvements.

Requirements

• Minimum 3–5 years of banking experience, with a deposit and accounting background.
• Proficiency in Microsoft Word and Excel.
• Strong accounting skills.
• Excellent written and oral communication skills.
• Thorough understanding of BSA/AML and OFAC regulations.

Nice To Haves

• Bachelor’s degree preferred.
• Strong knowledge of Regulation D or Regulation CC.

Responsibilities

• Manage account opening, updates, and closures; rate maintenance; time deposits; inactive accounts; and dormant-account monitoring.
• Effectively manage risks associated with BSA/AML and OFAC regulations.
• Prioritize and delegate work, and identify and resolve productivity, efficiency, and quality issues.
• Ensure staff members’ output satisfies applicable process requirements.
• Approve daily entries and transactions according to established procedures.
• Identify, report, and resolve discrepancies in accordance with established procedures.
• Identify process and procedural issues that hinder efficiency, and implement and monitor cost-effective action plans.
• Ensure compliance with applicable external and internal regulations, advise Management of deviations, and implement corrective action plans.
• Ensure assigned functions are trained and that daily tasks and responsibilities are understood and performed within SLA.
• Ensure timely escalations using appropriate protocols.
• Prepare statistical reports for Unit Management to evaluate productivity, efficiency, and quality, develop corrective action plans, and respond to audit requests.
• Respond to inquiries and ensure reported issues are resolved in a timely manner.
• Monitor customer documents, work papers, and reports to ensure they are maintained according to applicable requirements.
• Evaluate procedures and operating methods; identify, document, and implement cost-effective improvements to productivity, efficiency, and quality.
• Ensure PCs and systems operate within specifications and are properly maintained.
• Establish and implement cost-effective practices that promote efficiency and productivity.
• Assist systems groups with implementing new products and upgrades.
• Assist with contingency plans.

Benefits

• Comprehensive health and wellness benefits.
• Retirement plans.
• Educational assistance and training programs.
• Income replacement for qualified employees with disabilities.
• Paid maternity and parental bonding leave.
• Paid vacation, sick days, and holidays.
• May be eligible for discretionary performance-based bonuses and/or incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level