Operations Support Analyst

MUFG • Tampa, FL

4d • $61,000 - $77,000 • Hybrid

About The Position

The Operations Support Analyst manages activities relating to the Account Management section within the Money Transfer Department (MTD)/Deposit Services Unit. These activities include opening, updating, and closing accounts; rate maintenance; time deposits; inactive accounts; dormant-account monitoring; and managing risks associated with BSA/AML and OFAC regulations.

The role involves staff management, transaction processing, systems liaison, and customer support. The incumbent prioritizes and delegates work, addresses productivity, efficiency, and quality issues, and supports compliance with internal and external regulations. The position works at an MUFG office or client site four days per week and remotely one day per week.

Requirements

• Minimum 3–5 years of banking experience, with a deposit and accounting background.
• Proficiency in Microsoft Word and Excel.
• Strong accounting skills.
• Excellent written and oral communication skills.
• Thorough understanding of BSA/AML and OFAC regulations.

Nice To Haves

• Bachelor’s degree preferred.
• Strong knowledge of Regulation D or Regulation CC.

Responsibilities

• Manage account opening, updates, and closures; rate maintenance; time deposits; inactive accounts; and dormant-account monitoring.
• Manage risks associated with BSA/AML and OFAC regulations.
• Prioritize and delegate work and address productivity, efficiency, and quality issues affecting operations.
• Ensure staff output satisfies process requirements and approve daily entries and transactions according to established procedures.
• Identify, report, and resolve discrepancies in accordance with established procedures.
• Identify process and procedural issues that hinder efficiency; implement and monitor cost-effective action plans.
• Ensure compliance with applicable external and internal regulations, advise Management of deviations, and implement corrective action plans.
• Ensure assigned functions are trained and that daily tasks and responsibilities are understood and completed within SLA.
• Ensure timely escalations in accordance with appropriate protocols.
• Prepare statistical reports for Unit Management to evaluate productivity, efficiency, and quality, implement corrective actions, and respond to audit requests.
• Respond to inquiries and ensure reported issues are resolved in a timely manner.
• Monitor customer documents, work papers, and reports for compliance with applicable internal and external regulations and requirements.
• Evaluate existing procedures and operating methods; identify, document, and implement cost-effective improvements to productivity, efficiency, and quality.
• Ensure PCs and systems operate within specifications and are properly maintained.
• Establish and implement cost-effective practices that promote efficiency and productivity.
• Assist systems groups with implementing new products and upgrades.
• Assist with contingency plans.
• Provide customer support and act as a systems liaison.

Benefits

• Comprehensive health and wellness benefits.
• Retirement plans.
• Educational assistance and training programs.
• Income replacement for qualified employees with disabilities.
• Paid maternity and parental bonding leave.
• Paid vacation, sick days, and holidays.
• May be eligible for discretionary performance-based bonuses and/or incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level