Litigation Operations Support Analyst - Attachments

Bank of America•Phoenix, AZ

About The Position

At Bank of America, the Litigation Operations Support Analyst handles moderately complex legal documents and applies knowledge of relevant document types to provide thorough responses to third parties on behalf of the bank. The role requires interpreting legal documents, exercising sound judgment, making informed decisions, restricting accounts when appropriate, and complying with state and federal requirements and privacy laws. The analyst maintains a caseload and meets production, quality, and deadline requirements. Within Legal Order operations, the role supports processes involving third-party levies, garnishments, temporary restraining notices, seizure warrants related to debts or criminal activity, and subpoenas served on the bank in civil and criminal matters. This work involves significant legal and reputational risk.

Requirements

Excellent written and verbal communication skills, including the ability to comprehend complex legal documents.
Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while consistently meeting established service-level agreements and deadlines.
Ability to accurately research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining quality and compliance.
Strong organizational and time-management skills, including prioritizing competing demands, managing multiple cases simultaneously, and delivering accurate work with attention to detail.
Strong analytical, problem-solving, and decision-making skills, including conducting complex research, evaluating findings, and recommending solutions for time-sensitive matters.
Ability to comprehend subsequent follow-up documents that may affect the status of orders and quickly make decisions on legal documents.
Ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment.
Self-motivation and ability to work independently, exercise sound judgment, identify process improvements, and require minimal supervision.
Professional demeanor and a strong client-service focus, including patience, composure, and professionalism when handling sensitive legal matters and escalations.
Attention to detail.
Organizational effectiveness.
Research skills.
Analytical thinking.
Business acumen.
Ability to interpret relevant laws, rules, and regulations.
Pipeline management.
Risk management.

Responsibilities

Review complex legal orders, apply state or federal laws, and determine whether to attach client funds.
Process levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
Determine eligibility for state or federal exemptions.
Initiate payment of funds to an agency or court, as applicable.
Apply federal exemptions to allow access to exempt funds.
Create customer notification letters for account activity.
Provide official bank responses to courts or agencies.
Contact agencies, including law enforcement, as needed.
Accurately interpret legal documents.
Manage the caseload effectively.
Submit timely and accurate responses to legal matters.
Communicate effectively with external third parties.
Make decisions with minimal support.