Associate Benefits Support Services Analyst

TriNet•Atlanta, GA

About The Position

As a member of the Benefits Core Services team, the Associate Benefits Support Services Analyst provides benefits expertise and administers TriNet’s benefits offerings for TriNet customers, worksite employees (WSEs), and internal TriNet teams. The role collaborates with internal teams to assess benefit inquiries, conduct research and root cause analysis, and determine resolutions that support the best outcome for both TriNet and the customer. The preferred location is Atlanta, Georgia. Qualified external applicants will be considered for an in-office role based in Atlanta. Qualified internal candidates are encouraged to apply and consider relocating to Atlanta; remote hire may be considered at the company’s discretion. Travel is minimal. The work takes place in a clean, pleasant, and comfortable office or home setting. The salary range for Atlanta is $24.81 to $37.21; the final offer depends on skills, education, work location, and experience. Compensation may also include bonuses under TriNet’s corporate bonus plan.

Requirements

Intermediate knowledge of Microsoft Office Suite products, including Outlook, MS Word, and MS Excel.
Intermediate written and verbal communication skills.
Intermediate ability to de-escalate and problem solve.
Intermediate analytical skills and attention to detail.
Intermediate conceptual and critical thinking skills.
Intermediate interpersonal and customer service skills.
Intermediate organizational and time management skills.
Intermediate active listening skills.

Nice To Haves

General benefits knowledge.
General education, vocational training, and/or on-the-job training.

Responsibilities

Assist internal and external clients and worksite employees with general benefits inquiries by phone, chat, email, or case, including questions about enrollment processes, regulatory and compliance matters, and navigation to resources such as reports and plan details.
Perform initial case research, document findings appropriately, resolve daily tasks of low to mid-level complexity, and escalate cases to other internal experts as appropriate.
Perform administrative tasks, including routing SalesForce and Perceptive Content items.
Perform other duties as assigned.
Comply with all policies and standards.