Associate Benefits Support Services Analyst

TriNet•Atlanta, GA

5d•$25 - $37

About The Position

As a member of the Benefits Core Services team, the Associate Benefits Support Services Analyst provides benefits expertise and administers TriNet's benefits offerings to TriNet customers, worksite employees (WSEs), and internal TriNet teams. The role collaborates with internal teams to assess benefits inquiries, conduct research and root cause analysis, and determine resolutions that provide the best outcome for TriNet and its customers. The position assists internal and external clients and worksite employees with benefits inquiries through phone, chat, email, or case channels. It also performs initial case research and documentation, resolves low- to mid-level complexity tasks, and routes items using SalesForce and Perceptive Content. The preferred location is Atlanta, Georgia. External applicants will be considered for an in-office role there; internal candidates may be considered for remote hire at the company's discretion. Travel is minimal. The work may take place in a clean, pleasant, comfortable office or home setting.

Requirements

Intermediate knowledge of Microsoft Office Suite products, including Outlook, MS Word, and MS Excel.
Intermediate written and verbal communication skills.
Intermediate de-escalation and problem-solving ability.
Intermediate analytical skills and attention to detail.
Intermediate conceptual and critical-thinking skills.
Intermediate interpersonal and customer service skills.
Intermediate organizational and time-management skills.
Intermediate active-listening skills.

Nice To Haves

General education, vocational training, and/or on-the-job training preferred.
General benefits knowledge preferred.

Responsibilities

Assist internal and external clients and worksite employees with general benefits inquiries by phone, chat, email, or case, including benefits enrollment processes, regulatory and compliance matters, and navigation to resources such as reports and plan details.
Perform initial research for cases, document findings appropriately, resolve low- to mid-level complexity daily tasks, and escalate to other internal expertise as appropriate.
Perform administrative tasks, including routing SalesForce and Perceptive Content items.
Perform other duties as assigned.
Comply with all policies and standards.