Card Services Specialist
Capital Credit Union • Ashwaubenon, WI46d • Hybrid
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Card Services Specialist
Capital Credit Union•Ashwaubenon, WI
•Hybrid
About The Position
Uphold the Credit Union’s mission of ‘We do the right thing—one member, one employee, and one experience at a time—to strengthen the communities we serve,’ by serving as a steward of the Credit Union’s assets and our members through card services, research, and collaboration. This role ensures card functionality operates at its highest level while maintaining compliance and delivering a top of wallet member experience. Additional responsibilities include providing card related support to members and internal teams.
Requirements
- High school diploma required; technical school or some college training preferred.
- Three to six months of experience in transaction processing or related banking functions.
- 1 year of excellent Customer Service experience.
- Well-versed in deposit accounts, deposit operations, and compliance, acquired through coursework or on-the-job experience.
- Exercises independent judgment within established procedures and escalates higher-risk or complex issues as appropriate.
- Ability to troubleshoot and provide actionable recommendations.
- Proficiency in operating core computer systems, document archive systems, email platforms, and software like Word and Excel.
- Attention to detail and strong analytical abilities to research and resolve complex issues.
- Effective communication and interpersonal skills to handle member interactions professionally in stressful situations.
- Ability to exercise independent judgment and decision-making when addressing member concerns
Nice To Haves
- Knowledge of ATM network preferred.
Responsibilities
- Review and process daily card orders.
- Monitor exceptions, declines, and unusual activity.
- Research posting issues, reversals, and adjustments.
- Support settlement and balancing activities, as needed.
- Review fraud alerts and take appropriate action (blocking cards, reissuing).
- Partner with Fraud team on investigations and escalations.
- Assist with fraud related documentation and member communication.
- Ensure timely response to suspected or confirmed card fraud.
- Provide card related support to branches, contact center, and members.
- Resolve issues related to: Declines, Merchant disputes, Travel notifications, Card limits and controls
- Ensure compliance with: Regulation E (debit cards), Regulation Z (credit cards), Network rules (Visa, Mastercard, etc.)
- Follow documented procedures and control requirements
- Maintain audit ready documentation and case notes.
- Support internal audits, exams, and regulatory requests.
- Work within card processing platforms and related systems.
- Coordinate with vendors for: Card production issues, Network disputes, System outages or file issues.
- Escalate technical or operational issues as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
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