Software Engineer Jobs

About The Position

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience)
• 12+ overall years experience in SRE, Enterprise Support or Devops
• Experience with SaaS, hybrid cloud, AI/ML environments
• Experience building production grade agentic workflows (e.g., multi-agent systems and MCP servers)
• Software engineering fundamentals with deep experience in building products and operating large scale systems.
• Expertise in two or more backend languages such as Go, Python, or Java with a track record of owning complex production systems.
• Full stack engineering experience, including building user-facing web applications and operational dashboards using modern frontend frameworks such as React.js, along with backend APIs and data pipelines.
• Systems thinker who naturally traces dependencies, considers second-order effects, and asks "why did this break?" not just "how do I fix it?"
• Strong incident management skills: triage, root-cause analysis, blameless postmortems, pattern recognition
• Expert troubleshooting across Enterprise hybrid stack such as Jira, Microsoft,OS [Apple,Linux, and Windows], Infrastructure systems such as compute,, AI, and storage.

Responsibilities

• Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks.
• Push the boundaries of what AI-assisted operations can achieve.
• Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS.
• Own the full stack from infrastructure to user facing tools.
• Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times
• Manage and troubleshoot Enterprise scale collaboration, productivity, AI and Infrastructure systems.
• Trace and root cause complex, multi system failures. identify patterns in recurring tickets, and build automation or self-service solutions
• Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
• Mentor team members on troubleshooting methodology and systems thinking

Benefits

• You will also be eligible for equity and benefits