Service Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Interest in healthcare, behavioral health, or helping others.
• Strong communication and customer service skills.
• Comfort working directly with patients.
• Ability to learn new technology and medical equipment.
• Strong attention to detail.
• Reliability, organization, and ability to follow procedures.
• Positive attitude and willingness to learn.

Nice To Haves

• Education or experience in psychology, social work, healthcare, human services, medical assisting, behavioral health, customer service, or administrative support.
• Previous TMS experience; welcomed but not required.

Responsibilities

• Welcome patients and provide a professional, caring, and supportive experience.
• Help patients feel comfortable throughout their treatment process.
• Communicate with patients about appointments and program information.
• Conduct appointment reminders and follow-up communication.
• Maintain confidentiality and professionalism.
• Communicate patient updates or concerns to clinical team members.
• Receive training on TMS treatment procedures, equipment operation, and safety protocols.
• Prepare patients for treatment sessions.
• Assist with equipment setup and patient positioning.
• Monitor patients during treatments for comfort and safety.
• Follow established procedures and safety guidelines.
• Document treatment information accurately.
• Schedule appointments and manage treatment calendars.
• Update patient information in electronic health record systems.
• Assist with documentation and patient tracking.
• Support communication between patients, providers, and team members.
• Assist with insurance-related processes as needed.
• Maintain treatment areas, supplies, and equipment documentation.