TMS Patient Care Coordinator
About The Position
Alpert Jewish Family Service is hiring a compassionate, reliable, and motivated TMS Patient Care Coordinator to support its growing Transcranial Magnetic Stimulation (TMS) program. TMS is a non-invasive treatment for people experiencing depression and other behavioral health conditions. Prior TMS experience is not required; training is provided. The role supports patients throughout treatment by helping create a welcoming environment, coordinating appointments, learning specialized treatment procedures, and assisting with daily program operations. Depending on individual strengths and program needs, the work may emphasize patient coordination, administrative support, or direct treatment support. The position is suited to someone interested in healthcare, psychology, social work, behavioral health, or patient care.
Requirements
- High school diploma or equivalent.
- Interest in healthcare, behavioral health, or helping others.
- Strong communication and customer service skills.
- Comfort working directly with patients.
- Ability to learn new technology and medical equipment.
- Strong attention to detail.
- Reliability, organization, and ability to follow procedures.
- Positive attitude and willingness to learn.
Nice To Haves
- Education or experience in psychology, social work, healthcare, human services, medical assisting, behavioral health, customer service, or administrative support.
- Previous TMS experience; welcomed but not required.
Responsibilities
- Welcome patients and provide a professional, caring, and supportive experience.
- Help patients feel comfortable throughout their treatment process.
- Communicate with patients about appointments and program information.
- Conduct appointment reminders and follow-up communication.
- Maintain confidentiality and professionalism.
- Communicate patient updates or concerns to clinical team members.
- Receive training on TMS treatment procedures, equipment operation, and safety protocols.
- Prepare patients for treatment sessions.
- Assist with equipment setup and patient positioning.
- Monitor patients during treatments for comfort and safety.
- Follow established procedures and safety guidelines.
- Document treatment information accurately.
- Schedule appointments and manage treatment calendars.
- Update patient information in electronic health record systems.
- Assist with documentation and patient tracking.
- Support communication between patients, providers, and team members.
- Assist with insurance-related processes as needed.
- Maintain treatment areas, supplies, and equipment documentation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
