TMS Administrative Coordinator

Sheppard Pratt Careers • Towson, MD

1d

About The Position

The TMS Administrative Coordinator provides administrative and financial support for the TMS Services portion of the Neurostimulation Department. The position serves as a contact and resource for financial and health insurance reimbursement issues and acts as a liaison to Sheppard Pratt physicians and staff. The coordinator supports patient intake and scheduling, maintains office supplies and records, gathers demographic and insurance information, verifies TMS insurance benefits, and works with clinical leaders on insurance pre-authorizations and treatment plans.

Requirements

• Two years of related work experience.
• Knowledge of and ability to understand a broad range of psychiatric and medical diagnoses, treatment modalities, and therapeutic services.
• Strong organizational and time management skills.
• Interpersonal skills sufficient to communicate effectively with a variety of clinicians and other hospital staff.
• Interpersonal and negotiation skills to obtain authorizations for TMS treatment from a variety of third-party payors.
• Interpersonal skills to communicate with patients and their families or representatives about treatment costs and expected insurance coverage, using tact and diplomacy.

Nice To Haves

• Bachelor’s degree from an accredited institution in allied health, science, or a related field.

Responsibilities

• Greet clients, schedule appointments, and answer incoming phone calls.
• Conduct initial phone evaluations to determine whether patients are appropriate for a TMS consultation with a physician.
• Order and maintain office supplies and equipment.
• Compose and type correspondence and prepare reports as needed.
• Scan supporting documents into the electronic medical record (EMR) as needed.
• Collect new client demographic and insurance information and enter it into IDX.
• Investigate and verify clients’ primary, secondary, and tertiary insurance coverage for TMS benefits.
• Collaborate with the RN Manager and MD leader to complete and submit pre-authorizations and treatment plans required by insurance companies.

Benefits

• Professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure or certification preparation.
• Medical, dental, and vision benefits for benefit-eligible positions.
• 403b retirement match.
• Paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed