TMS Technician

Neuro Wellness Spa•Long Beach, CA

2d•$29 - $31•Onsite

About The Position

TMS Technicians oversee and coordinate transcranial magnetic stimulation (TMS) services to support efficient patient care and clinic operations. The role includes managing patient schedules, operating TMS devices, monitoring patient outcomes, training technicians, maintaining equipment, supporting patient comfort and experience, and ensuring compliance with clinic policies and procedures. TMS Technicians work closely with Medical Directors and Clinic Managers, maintain accurate patient records, and provide compassionate patient care. The position is fully in person, Monday through Friday, from 10:30 a.m. to 7:00 p.m., with flexibility to cover the 7:00 a.m. to 3:30 p.m. shift as needed. Pay is $29.00–$31.00 per hour.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Excellent written and verbal communication skills.
Ability to multitask with strong attention to detail and complete tasks.
Ability to provide superior customer service; strong customer service skills and an exceptional phone presence are required.
Proficiency using office and medical equipment.
Ability to prioritize and execute tasks in a fast-paced environment.
Experience with Apple iOS systems and medical EHR software such as DrChrono.
Strong organizational and project management skills.
Proficiency with Microsoft Word and Excel, strong computer skills, and data entry skills.

Nice To Haves

Experience working with patients with anxiety and depression.
One to three years of experience in customer service or clinical care.
Associate degree in healthcare or a related field.

Responsibilities

Welcome patients and provide compassionate care that fosters trust and rapport.
Monitor the TMS technician RingCentral account and schedule or reschedule appointments.
Administer TMS treatments according to physician protocols while supporting patient comfort and treatment accuracy.
Counsel patients on completing psychiatric rating scales and communicate with certified TMS psychiatrists overseeing treatment.
Maintain patient records in DrChrono, including scheduling, notes, and insurance authorization tracking.
Create and maintain patient records in OutcomesAI, including rating scales, medications, and other details.
Update Heart & Soul and other administrative documents as assigned.
Confirm patients understand and agree to the total cost of treatment.
Obtain signed releases of information and provide updates to outside providers at appropriate intervals by phone, fax, or email.
Complete the End of TMS Checklist and follow up on items, including requests for additional TMS sessions.
Request patient reviews, surveys, and testimonials when appropriate, and conduct recalls and post-discharge check-ins at regular intervals.
Complete insurance authorization forms, monitor authorizations, and submit authorizations and supporting clinical documentation accurately and on time in accordance with payer and utilization review requirements.
Assist the Medical Director with consultations and calibrations and initiate physician notes as needed.
Upload current documents to OneDrive and remove outdated forms; maintain chart covers, consents, consult sheets, scripts, and other documents.
Maintain TMS machines, including yearly checks, coolant management, and weekly filter cleaning.
Assist with emergency equipment maintenance, AED compliance, emergency kit readiness, O2 tank functionality, staff safety training, and proper posting of emergency signage and maps.
Monitor and restock office and clinical supplies, maintain clean and organized work areas and lobby, and communicate supply needs to the Clinic Manager.
Renumber appointments when cancellations occur and inform billing of any fees.
Follow HIPAA requirements and clinic policies and procedures, and assist with monitoring site and staff compliance.
Participate in generating ideas and content for media features, including social media.
Assist with training new TMS technicians and other site staff as appropriate.
Perform back-office duties in a fast-paced, customer-oriented clinical environment and maintain patient flow while balancing registration, appointment times, and other activities.