Dispatcher / Service Coordinator

Tudi Mechanical Systems • Tampa, FL

5d • Onsite

About The Position

We are excited to announce an opening for a Service Dispatcher for the Commercial Division. Tudi Mechanical Systems is a premier mechanical service contractor and trusted business partner, founded in 1987. We are committed to each other and our customers, raising the bar and changing the industry. Our results speak for themselves, with Tudi Mechanical Systems of Tampa being a 4-time recipient of Tampa Bay’s Best Places to Work Award and recognized as one of the best contractors on the U.S. East Coast.

Requirements

• 3+ years of dispatching/customer service experience
• High School or Vocational School Education.
• General familiarity with the Tampa area (distances/highways/etc.).
• Exceptional interpersonal, customer service, and communication skills.
• Strong proficiency with MS office (Word, PPT, & Excel).
• Ability to manage multiple jobs at one time and stay organized.

Responsibilities

• Point of contact for commercial service requests and technician assignments.
• Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
• 100% quality on all customer service calls and ensure timely response to customer requests.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.

Benefits

• Competitive compensation package; including bonus incentive program
• Comprehensive benefits package, including employer-paid health insurance (no employee contribution toward premiums)
• 401k with Company match & profit sharing
• Excellent working environment
• Various employee & family events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED