Customer Service Representative / Appointment Coordinator

Toyota of Bourbonnais•Bourbonnais, IL

5d•Onsite

About The Position

Toyota of Bourbonnais is growing rapidly and looking for motivated, energetic, and customer-focused individuals to join our Business Development Team. If you're great on the phone, enjoy helping people, and thrive in a fast-paced environment, this could be the opportunity you've been looking for. We are actively hiring multiple team members due to continued growth and increased customer demand. No automotive experience is required—we are willing to train the right people.

Requirements

Strong communication and phone skills
Positive attitude and professional demeanor
Strong customer service skills
Ability to multitask and stay organized
Comfortable using computers and technology
Self-motivated and goal-oriented
Ability to work in a fast-paced environment
High School Diploma or equivalent

Nice To Haves

Collections
Appointment Coordination
Customer Service
Call Centers
Banking & Financial Services
Insurance
Inside Sales
Retail Sales
Hospitality
Wireless / Cell Phone Sales

Responsibilities

Answer inbound phone calls and internet inquiries
Schedule appointments for our sales team
Follow up with customers regarding vehicle availability and dealership promotions
Re-engage previous customers and unsold prospects
Confirm upcoming appointments
Maintain accurate customer records in our CRM system
Work closely with the sales team to maximize appointment show rates
Deliver an exceptional customer experience on every interaction
Communicate professionally through phone, text, and email