Service Coordinator
John H. Carter Website • Geismar, LA68d • Onsite
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Service Coordinator
John H. Carter Website•Geismar, LA
•Onsite
About The Position
This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected. Availability for overtime and after-hours work may be required, particularly during peak outage season. Ensure that all interactions and processes always align with JHC Total Customer Commitment (TCC) standards. Participate in required training sessions to stay current with industry best practices and company policies. Join the after-hours and weekend “On-Call” rotation as needed to support operations outside regular hours. Foster and maintain strong, collaborative relationships with both customers and internal teams. Regular and predictable attendance is essential for this position.
Requirements
- Knowledge, skills, commitment, and all other job-related qualifications
- Ability to handle and manage interruptions
- Regular and predictable attendance
Nice To Haves
- Availability for overtime and after-hours work may be required, particularly during peak outage season.
- Join the after-hours and weekend “On-Call” rotation as needed to support operations outside regular hours.
Responsibilities
- Respond promptly to correspondence from both internal and external customers, ensuring timely handling of inquiries and requests.
- Provide quotes, execute orders, finalize pricing, and generate invoices.
- Manage open order dates and the scope of work.
- Communicate clearly and effectively across multiple divisions, including Production, Outside Sales, Project Management, and Customer Service.
- Research and identify necessary repair parts, ensuring accurate and timely resolution of issues.
- Participate in required training sessions to stay current with industry best practices and company policies.
- Join the after-hours and weekend “On-Call” rotation as needed to support operations outside regular hours.
- Foster and maintain strong, collaborative relationships with both customers and internal teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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