Service Coordinator

THE TAYLOR GROUP INC•Hialeah, FL

69d

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Supported by parts and service centers, nationwide dealer organizations, and factory-trained technicians, the company provides parts and service support and training for technicians. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi, since 1927. The Service Coordinator supports service center operations by coordinating customer service work, preparing repair estimates and orders, processing warranty claims, maintaining files and records, and assisting with administrative, personnel, purchasing, and vehicle-related tasks. The role also supports safety coordination, employee orientation, timekeeping, and service-center reporting.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Mechanical aptitude or experience in the forklift or another related field.
Valid driver's license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Basic computer skills.
Ability to prioritize service work and multitask.
Organization skills and ability to work well under pressure.
Team-oriented approach.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Strong record of positive customer satisfaction results.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers about necessary or suggested services.
Calculate replacement-parts and labor costs and estimate mechanical, electrical, and other repair costs; enter itemized estimates on service orders and explain them to customers.
Process parts and service sales orders in the computer for invoicing.
Ensure paperwork for each lift truck folder is scanned and kept current.
Process warranty claims and follow them through to completion.
Answer telephone calls and prepare correspondence, reports, and quotes for the Service Center.
Maintain the Service Center area's database, address books, and filing system.
Track service personnel's time and submit it to the Louisville contact in accordance with company policy.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including driver, insurance, expenses, recalls, tags, location, and maintenance information.
Issue purchase orders for vehicle repairs and maintenance.
Maintain files for the Service Center Manager, including correspondence, vehicle, computer, personnel, and contract files.
Audit expenses and purchases for service personnel, report out-of-line situations to the Service Center Manager, and create reports on mechanic sales, call-in sales, and expenses.
Seek promotional materials and obtain supplier bids to identify favorable pricing and product quality; maintain adequate stock for employees, customers, service operations, guests, warehouses, and service centers.
Orient SSI employees and provide information about company policies and supplies.
Order, distribute, and maintain records of service personnel's credit cards, including company, travel, telephone, fuel, and car-rental cards; provide cards and cash advances as needed.
Schedule and verify vacations, personal and medical leaves, and non-productive time to ensure staffing meets workload needs.
Maintain records of employee non-productive time related to illness, injury, death, vacation, or personal leave, and work with personnel to keep records accurate and current.
Review timecards weekly for accuracy.
Create and maintain files of SSI personnel job descriptions and requirements, and compose and prepare new company or departmental forms.
Perform other duties as assigned.