Field Service Coordinator – Power Systems

H O PENN MACHINERY•Newington, CT

5d•$60,000 - $75,000•Onsite

About The Position

H.O. Penn Machinery is seeking a Field Service Coordinator – Power Systems in Newington, CT. This role is responsible for coordinating service calls to provide field service of recognized superior value. The coordinator will effectively communicate with all stakeholders on work to be performed, changes required in scope of work, and job status. They will coordinate and manage work schedules for internal and external work, including timely completion of CSAs, and maximize technician utilization by effectively scheduling, planning, and assigning work. Additionally, the coordinator will manage customer support contracts, process weekly payroll, and perform and assist the EPG Service Manager with various service processes, including daily invoicing and ensuring work orders are promptly opened and accurately reflect labor, parts, and related charges.

Requirements

Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
Excellent verbal and written communication skills with a strong customer service focus
Clean and valid driver's license required
Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)

Nice To Haves

Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value
Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
Maximize technician utilization by effectively scheduling, planning, and assigning work
Coordinate resources required for technicians, including parts and tooling
Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
Review completed work orders for accuracy and proper warranty information in preparation of invoicing
Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA (Customer Service Agreement) Coordinator as needed
Communicate additional work required from CSA inspections to PSSRs and ISSR
Process weekly payroll