Power Systems Coordinator

Riggs Cat•Little Rock, AR

About The Position

The Power Systems Coordinator leads the administrative effort for the Engine Division and oversees the department’s daily activities. The role coordinates, monitors, and improves departmental operations while supporting and guiding internal and external customers. Duties include coordinating customer service, managing work orders and inventory, supporting engine orders and configurations, and coordinating information and materials for field personnel. The position requires up to 10% travel and is considered safety sensitive.

Requirements

High school diploma or GED, one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Basic to intermediate knowledge of Microsoft Office Suite.
Ability to multitask.
Basic to intermediate knowledge of BMTS and DBS.

Responsibilities

Prepare and submit new engine orders to Caterpillar and selected vendors.
Complete dealer searches and trades for new engine requirements.
Manage departmental inventory, including receiving, tracking, and storage.
Prepare and monitor new engine configurations for accuracy and application.
Assist partners, including the rental department, outside vendors, and customers, with technical requirements and other relevant information.
Monitor usage and hours of EPG rental units.
Retrieve and review DODGE reports and forward leads to the appropriate team member.
Monitor and advise on aged and slow-moving inventory.
Build relationships with internal customers and promote teamwork and a Riggs Win attitude.
Schedule customer service.
Research service and technical information to help technicians expedite repairs.
Coordinate delivery and return of parts, tools, and information to field personnel.
Manage Power work orders.
Ensure the department stays up to date on permits, projects, inventory, and inventory usage.