Service/Sales Coordinator - Power Systems Division
About The Position
The Service/Sales Coordinator supports yard management and equipment shipping and receiving for Carter Machinery’s Power Systems Division in Elkridge, Maryland. The role handles equipment and inventory movement, documentation, inspection, storage, and safe operation of yard equipment, while coordinating with customers, transport drivers, coworkers, and other departments. The coordinator may assist with special projects, Parts Department coverage, and training new employees in safe equipment operation and handling. Success requires safe equipment operation, organized and professional interactions, effective task prioritization in a fast-paced environment, and a focus on positive customer experiences and Carter Machinery’s values of Integrity, Commitment, Excellence, and Teamwork.
Requirements
- Previous experience operating construction equipment and forklifts.
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Self-directed.
- Proficiency with Microsoft Office Suite or related software.
- Willingness to work additional hours to meet business and customer needs.
- Valid driver’s license and excellent driving record.
- Ability to operate various models of forklifts and other yard equipment.
Nice To Haves
- Rigging experience.
Responsibilities
- Load and unload new, used, and customer equipment, along with other inventory arriving at or departing the facility.
- Complete accurate receiving and shipping documents and other forms for equipment.
- Inspect equipment for damage, record findings on receiving reports, and advise the Sales or Service Supervisor of damage or other problems.
- Assist with maintaining service and safety records for cranes, forklifts, sweepers, and related equipment.
- Keep new and used equipment and inventory in designated storage areas.
- Help keep facility grounds organized and clean, and concrete and pavement areas free of debris and discarded shipping materials.
- Operate cranes, sweepers, forklifts, and other equipment safely and professionally, including various sizes and models of forklifts.
- Obtain equipment delivery information from customers or transport drivers in a courteous and professional manner.
- Perform special projects as needed, including providing backup for the Parts Department and assisting with shipping, receiving, or other departments.
- Respond to callers about yard management and inventory shipping activity.
- Help train new employees in safe equipment operation and handling.
- Coordinate with all teams to achieve goals, objectives, and deadlines.
- Perform other related duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) with a $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors and programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Tool allowances and tool loans.
- Discounts on cellular phone service, computers, and vehicles.
- Opportunities for overtime.
- Shift differential, if applicable.
- Performance-based incentive programs may be included in the compensation package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
