Field Service Foreman, Power Systems

Western States Careers•Pocatello, ID

About The Position

The Field Service Foreman leads Power Systems Division employees and oversees repair work to meet customer commitments, quality standards, safety requirements, and profitability goals. The role supervises employees, including performance reviews, development plans, compensation recommendations, discipline, and hiring; manages shop expenses and assets; and coordinates repair scheduling, promise dates, tooling, and communication with the PSD Supervisor and Advisor. The foreman assigns work, approves employee time, oversees inspections and quality control, and works with technicians to identify customer up-sell opportunities. The position also performs expert-level troubleshooting, diagnosis, failure analysis, and repair of Power Systems Equipment, using service manuals, SIS, and parts books. The role supports warranty and goodwill processes, customer care standards, and Western States’ safety policies, vision, mission, and values. This is a safety-sensitive role.

Requirements

High school diploma or GED.
At least five years of experience working on Power Systems Equipment.
At least one year of prior management experience with customer service and P&L responsibility.
Valid driver’s license and an acceptable driving record.
Ability to speak, read, comprehend, and write in English.
Expert-level specialization and proven ability to troubleshoot, diagnose, and repair Power Systems Equipment.
Ability to lead and direct others, set work priorities, and assign work.
Ability to prioritize workload with customer expectations in mind.
Organizational skills and proven customer service skills, both over the phone and in person.
Knowledge and use of Microsoft computer products or comparable systems.
Conflict-resolution skills and written and verbal communication skills.
Planning, organizing, leadership, and interpersonal relationship-building skills.
Ability to set and manage priorities, work independently, and maintain consistent attendance.
Ability to sit for long periods and to walk, stand, climb stairs, reach, push, pull, lean, and twist.
Ability to lift 60 pounds and meet applicable safety requirements.

Nice To Haves

Associate degree from an accredited vocational school.
Experience with Caterpillar generators, ATSs, and switchgear.

Responsibilities

Actively promote, manage, and advocate workplace safety, including maintaining clean work areas and using required personal protective equipment.
Supervise PSD employees; conduct annual performance reviews, oversee employee development plans, recommend compensation increases, administer discipline, and hire employees.
Manage expenses and shop assets, including supplies, small tools, and environmental needs.
Work toward the typical annual team and store profitability target of 24% PAD.
Communicate component repair status to the PSD Supervisor and Advisor verbally and in writing as needed.
Use the service scheduling tool to monitor and maintain repair work for assigned team members and areas.
Monitor work in progress, maintain customer promise dates, and communicate needed date changes to the PSD Supervisor and Advisor.
Coordinate with the PSD Service Supervisor and Advisor to meet final repair performance expectations relative to quoted amounts.
Coordinate the use, rental, or purchase of special tooling needed for repairs.
Work with PSD technicians to provide information for customer up-sell quotes.
Assign work to meet customer commitments and repair needs.
Approve employee work time and adjust time on service calls as needed.
Oversee pre- and post-repair component inspections and quality-control measures.
Work directly with PSD technicians to ensure quality-control measures are effectively implemented and prevent rework from reaching customers.
Bill 50% of work time to revenue-generating jobs.
Troubleshoot equipment, inspect and operate it to locate problems, diagnose issues, and independently analyze and repair failures.
Use service manuals, SIS, and parts books to address technical issues and support work orders and customer inquiries.
Perform required tasks according to procedures and comply with company and external safety standards, including OSHA and ANSI standards.
Coordinate with centralized functions on warranty, goodwill, policy, technical communications, and other matters affecting timely repair completion.
Work with the PSD Supervisor and Advisor toward break-even goals for goodwill and warranty decisions and year-end account variance.
Adhere to customer care standards and support Western States’ strategic programs, projects, and initiatives as needed.
Perform other duties as assigned.