Field Service Foreman, Power Systems

Western States Equipment•Pocatello, ID

3d•$74,430 - $115,367

About The Position

The Field Service Foreman, Power Systems supervises Power Systems Division (PSD) employees and coordinates shop repair work to meet customer commitments, quality standards, and financial goals. The role leads workplace safety, manages team performance and development, oversees expenses and shop assets, schedules work, monitors repair progress and promise dates, and communicates repair status and updates to the PSD Supervisor and Advisor. The foreman also coordinates special tooling and supports identification of customer up-sell opportunities. The position provides expert-level troubleshooting, diagnosis, and repair of Power Systems equipment. It oversees inspections and quality control, works with technicians to prevent rework, supports warranty and goodwill processes, and uses service manuals, SIS, and parts books to address technical issues and customer inquiries. The position is safety-sensitive and requires compliance with company and applicable external safety standards.

Requirements

High school diploma or General Education Degree (GED), with proof required.
At least five years of experience working on Power Systems Equipment.
At least one year of prior management experience, with customer service and P&L responsibility.
Expert-level specialization and proven ability to troubleshoot, diagnose, and repair Power Systems Equipment.
Ability to lead and direct others, set work priorities, and assign work.
Ability to prioritize workload with customer expectations in mind.
Proven organizational skills and customer service skills over the phone and in person.
Knowledge and use of Microsoft computer products or comparable systems.
Proven conflict-resolution skills.
Proven written and verbal communication, planning, organizing, leadership, and interpersonal relationship skills.
Ability to set and manage priorities; self-starter able to work without supervision.
Consistent attendance.
Valid driver’s license and acceptable driving record.
Ability to speak, read, comprehend, and write in English.
Ability to sit for long periods and walk, stand, climb stairs, reach, push, pull, lean, and twist.
Ability to lift 60 pounds.
Ability to meet safety requirements for applicable safety policies.

Nice To Haves

Associate degree from an accredited vocational school.
Experience with Caterpillar generators, ATSs, and switchgear.

Responsibilities

Promote and manage safety, ensure employees, vendors, and clients have a safe work environment, maintain clean work areas, and use required personal protective equipment.
Supervise PSD employees, conduct annual performance reviews, support employee development plans, recommend compensation increases, administer discipline, and exercise authority to hire employees.
Manage expenses and shop assets, including shop supplies, small tools, and environmental needs.
Work toward the team and store’s typical annual profitability target of 24% PAD.
Communicate component repair status to the PSD Supervisor and Advisor, verbally and in writing as necessary.
Use the service scheduling tool to monitor and maintain repair work for assigned team members and areas.
Monitor work in progress to meet customer promise dates, communicate needed date changes, and adhere to 100% promise-date delivery of repairs.
Work with the PSD Service Supervisor and Advisor to meet final repair performance expectations against quoted amounts, at or under quote.
Coordinate the usage, rental, or purchase of special tooling needed for repairs.
Work with PSD technicians to provide information for customer up-sell quotes.
Assign work to meet customer commitments and repair needs.
Approve employee work time and adjust employee time on service calls as needed.
Oversee pre- and post-repair component inspections and quality-control measures throughout the repair process.
Work directly with PSD technicians to ensure quality-control measures are effectively deployed and prevent rework from reaching customers.
Bill out 50% of time to revenue-generating jobs.
Troubleshoot, inspect, operate, diagnose, and repair equipment at an expert level, including independent failure analysis to determine and correct causes of failure.
Use service manuals, SIS, and parts books to find parts, machine information, standard labor rates, machine settings, and other information for work orders and customer inquiries; perform tasks according to procedures.
Follow company and applicable external safety policies, procedures, and standards, including OSHA and ANSI requirements.
Coordinate with centralized functions on warranty, goodwill, policy, technical communications, and other matters related to timely repair completion.
Work with the PSD Supervisor and Advisor toward break-even goals for goodwill and warranty decisions and manage year-end variance in policy and warranty accounts.
Adhere to customer care standards and support company strategic programs, projects, and initiatives as needed.
Promote and work within the organization’s vision, mission, and values.
Perform other duties as assigned.