EPG Field Service Technician - Power Systems
About The Position
The EPG Field Service Class B Technician works with limited supervision to diagnose, troubleshoot, repair, maintain, test, and commission Caterpillar Electric Power Generation equipment at customer locations. The role supports customer power generation needs through preventive maintenance, emergency repairs, load bank testing, equipment startups, and electrical and mechanical diagnostics while delivering exceptional customer service. The technician documents repairs, test results, parts usage, and service recommendations; communicates repair status and equipment readiness; maintains service vehicles, tools, testing equipment, and parts inventory; and collaborates with Service, Parts, Engineering, Product Support, and Sales teams. The position includes travel of 75%–100% and work indoors and outdoors in loud environments. Job offers are contingent upon required pre-employment screenings, which may include background checks, drug/alcohol testing, fit-for-duty testing, and other job-related screenings.
Requirements
- High school diploma or GED.
- At least 3 years of experience servicing CAT generators or power generation equipment.
- At least 3 years of experience troubleshooting diesel engines, electrical systems, or generator controls.
- At least 3 years of customer service experience.
- Strong electrical and mechanical troubleshooting skills, including the ability to read and interpret electrical schematics and technical manuals.
- Customer service, communication, organizational, and problem-solving skills.
- Ability to work independently with limited supervision and use CAT diagnostic software (ET, SIS, SIS Web).
- Ability to ascend and descend ladders and stairs and access equipment in various work environments.
- Ability to lift and/or move objects up to 100 pounds or more.
- Ability to meet the role's physical demands, including standing, walking, talking, sitting, using hands, and hearing.
Nice To Haves
- Technical school certificate or associate degree in Diesel Technology, Electrical Technology, Power Generation, or a related field.
- CAT EPG training certifications.
- Experience with ATS systems, switchgear, and paralleling controls.
- Experience performing load bank testing and generator commissioning.
- Experience with CAT Digital and Remote Monitoring solutions.
Responsibilities
- Diagnose and repair Caterpillar diesel and natural gas generator sets.
- Troubleshoot alternators, voltage regulators, circuit breakers, batteries, and control systems.
- Diagnose EMCP and GCCP control panels, communications, and interface signals.
- Inspect, test, and troubleshoot transfer switches, switchgear, and paralleling systems.
- Perform preventive maintenance, inspections, and scheduled service activities.
- Complete startups, commissioning checks, load-bank tests, and transfer tests.
- Interpret electrical schematics, one-line diagrams, and wiring diagrams.
- Use Cat Electronic Technician and approved diagnostic test equipment.
- Apply electrical safety procedures and verify energy isolation before work.
- Respond to outages and emergency service calls to restore equipment operation.
- Document repairs, test results, parts usage, and service recommendations.
- Communicate repair status, additional work requirements, and equipment readiness.
- Maintain service vehicle, tools, testing equipment, and parts inventory.
- Collaborate with Service, Parts, Engineering, Product Support, and Sales teams.
- Participate in Caterpillar and dealer technical training programs.
- Perform additional duties consistent with training and qualifications.
Benefits
- Paid time off: up to 96 hours in the first year, plus 8 company-paid holidays.
- Medical, dental, and vision insurance.
- Life and AD&D insurance.
- Retirement plans; eligible 401(k) employees may receive a company contribution up to 7%.
- Tuition reimbursement.
- Employee Assistance Program (EAP).
- Access to CEFCU services, including payroll-deduction savings accounts, loans, and a VISA card.
- Supplemental life insurance.
- Critical illness and accidental insurance.
- ID WatchDog.
- Discounted employee phone plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
