Coordinator BPS Customer Service

Acosta • Charlotte, NC

68d • $16 - $17

About The Position

We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

Requirements

• High School Diploma or GED required
• 2+ years of customer service, administrative, or business process experience
• Strong communication, organization, and problem‑solving skills
• Proficient in Microsoft Word, Excel, and Outlook
• Comfortable with data entry and order management systems
• Ability to work with standard office equipment
• Strong attention to detail in a fast‑paced environment

Nice To Haves

• Associate Degree preferred
• Formal customer service training a plus
• Food broker experience preferred

Responsibilities

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Benefits

• flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED