Scheduling Coordinator Jobs

About The Position

Requirements

• High School diploma/ GED equivalent
• Knowledge of HHAeXchange is highly preferred
• Bilingual Fluency in Spanish
• Strong interpersonal and communication skills
• Able to deal with difficult or sensitive situations in person or on the phone
• Excellent customer service having empathy and patience in working for elderly population
• Able to multitask and work in an extremely fast paced environment
• Ability to maintain a professional demeanor when handling issues

Nice To Haves

• Knowledge of HHAeXchange

Responsibilities

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
• Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
• Participate in departmental trainings
• Assist the Team Lead with coverage and work with the team members with any staffing challenges
• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
• Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
• Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
• Verify billed services against requested services
• Maintain patient confidentiality and privacy with dignity and respect
• Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space