Surgical Scheduling Coordinator II - Vascular Surgery

The Medical College of Wisconsin • Milwaukee, WI

1d • Onsite

About The Position

Coordinate surgical scheduling for the Department/Division/Program. Provide support to the team to facilitate the achievement of the program’s goals.

Requirements

• Proven experience in surgical scheduling and administration, preferably in a healthcare setting.
• Exceptional organizational skills, meticulous attention to detail, and the ability to manage complex scheduling scenarios.
• Strong written and verbal communication skills, with a focus on patient education and support.
• Proficiency in medical terminology and a deep understanding of healthcare regulations and insurance processes.
• Familiarity with scheduling software, electronic health records (EHR) systems, and data analysis tools.
• Ability to handle sensitive patient information with discretion and professionalism.
• Strong problem-solving skills and adaptability to address unique scheduling challenges.
• Commitment to maintaining the highest standards of patient care.
• High School Diploma
• 3 years, proven experience in a healthcare scheduling or administrative role.

Nice To Haves

• Appropriate experience may be substituted for education on an equivalent basis.

Responsibilities

• Schedules routine and complex operative cases.
• Facilitate extensive care coordination requires when multiple services are involved.
• Reschedules, cancels surgical procedures efficiently and effectively.
• Communicates with clinical staff to coordinate mutually acceptable procedural times between the provider offices and the operating room.
• Collaborate with other surgical schedulers to resolve scheduling conflicts and optimize the surgical schedule.
• Facilitates internal and external communication with staff, providers and patients.
• Act as a resource for patients, providing detailed information about surgery scheduling, pre-operative and post-operative instructions, and addressing any patient concerns or questions.
• Offer guidance and support to patients to enhance their understanding and comfort with the surgical process.
• Coordinate pre-procedure planning, including pre-op, post-op visits and any necessary diagnostic testing.
• Generates referral and/or pre-certification orders and follows the pre-certification through completion.
• Utilizes OpTime (EPIC) for scheduling patients for surgical procedures.
• Performs all duties in a collegial manner within patients, OR staff, other departments and physician offices.
• Contributes to a supportive and healthy work environment.
• Other duties as assigned.

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED