Surgery Scheduling Coordinator

Illinois Bone and Joint Institute LLC•Arlington Heights, IL

6d•$21 - $24

About The Position

The Surgical Scheduler Coordinator coordinates and schedules surgeries and pre-operative testing, serving as the primary liaison among physicians, patients, hospitals, surgery centers, and external physician offices. The role supports efficient communication and a seamless surgical scheduling process. The coordinator obtains insurance authorizations and verifies coverage, communicates coverage information to patients, discusses physician-directed pre-operative instructions, schedules operating room time and pre-operative tests, and coordinates required clinical and business paperwork. The position also works with the billing liaison on patient financial information and pre-surgical deposits, and coordinates medical clearances and test results before surgery. The role responds to patient and carrier inquiries, maintains communication among involved parties, protects patient confidentiality in accordance with HIPAA and practice compliance guidelines, and maintains knowledge of practice management and EHR systems. It also includes attending requested continuing education courses and staff meetings, maintaining a clean and safe work environment, and completing other duties as assigned. The position requires one year of medical office experience and a high school diploma or equivalent. College or trade school education is preferred. Physical requirements include standing or sitting for extended periods.

Requirements

High school diploma or equivalent.
One year of medical office experience.
Proficiency with email and internet-based applications.
Knowledge of practice management software and Electronic Health Record (EHR) systems.
Ability to accurately enter and maintain data within EHR systems.
Ability to multitask and manage diverse responsibilities simultaneously.
Ability to maintain a neat and professional appearance.
Strong written and verbal communication skills.
Positive, friendly, and professional attitude.
Ability to stand or sit for extended periods.

Nice To Haves

College education or trade school education.

Responsibilities

Receive physician instructions or orders about recommended surgeries or tests.
Obtain precertification or preauthorization from insurance companies before surgery.
Verify patient eligibility and procedure coverage, and inform patients when they are ineligible or a procedure is not covered.
Collaborate with the billing liaison by providing information about patient insurance coverage and potential financial obligations.
Discuss physician-directed pre-operative instructions with patients.
Collaborate with the billing liaison to support payment plans and collect pre-surgical deposits.
Schedule operating room time according to physician scheduling protocols and facility protocols.
Schedule appropriate pre-operative tests and blood work as directed by physicians; communicate results to patients after consulting with the physician and document them in the EHR chart.
Coordinate required medical clearance visits with primary care physicians and verify receipt of clearances and test results before surgery.
Coordinate business and clinical paperwork before surgery using physician-approved forms and checklists, and prepare paperwork for the surgeon before the day of surgery.
Respond to written and telephone inquiries from patients and carriers regarding planned surgeries.
Maintain communication among the physician, patient, insurance company, and hospital.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Maintain knowledge of practice management software, EHR systems, and other computer software related to job functions.
Attend continuing education courses as requested and attend regular staff meetings.
Complete other duties as assigned by the Practice Manager or physicians.
Maintain a clean and safe work environment.