Bilingual HHA Scheduling Coordinator | HCS
About The Position
HCS is looking for an experienced, professional, and detail-oriented HHA scheduler. We are seeking bilingual candidates fluent in Spanish, Russian, or Chinese. This role involves supervising field staff, managing schedules to minimize unscheduled shifts and overtime, and ensuring timely admission of referrals. The coordinator will also manage new admissions, handle client complaints related to scheduling, and communicate recruiting needs to the Recruiting Department. Additionally, they will ensure field employees receive progressive disciplinary action for non-clinical performance issues, coordinate caregiver/nurse schedules for client consistency and cost control, and manage mass communication with regional field employees. Effective communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting is essential. The role also requires coordination with the clinical team to optimize staffing assignments for patient care delivery. A flexible schedule, including nights and weekends, may be required for escalated scheduling issues. Other duties as assigned.
Requirements
- Minimum 3 years of progressive homecare or health care experience including staffing, employee relations, recruitment required.
- Strong written and oral communications; and ability to work with a wide range of constituencies in a diverse environment.
- Skilled at coaching employees at all levels within the organization.
- Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
- Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player. Must have ability to motivate and develop staff.
- Ability to handle confidential documents and sensitive information professionally.
- Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
- Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
- Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
- Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
- Must have exemplary organizational and time management skills.
- Bilingual Candidates encouraged.
Responsibilities
- Supervises the field staff, including schedule management, to minimize unscheduled shifts, limit/prevent overtime, and ensure timely admission of referrals.
- Directly manages and oversees the coordination of new admissions to ensure timely referral-to-admission conversion. Ensures operational leaders and sales employees are kept informed on all activities impacting admission.
- Receives, investigates, and resolves client complaints related to scheduling.
- Communicates recruiting needs to the Recruiting Department and participates in recruitment, hiring and orientation activities including interviewing potential field staff and participating in orientation.
- Ensures all field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
- Ensures caregiver/nurse schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and puts cost controls in place to ensure client needs are met within budget.
- Manages/oversees mass communication with regional field employees to engage employees and communicate pertinent information.
- Ensures effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
- Coordinates and collaborates with clinical team to ensure staffing assignments are optimized for patient care delivery.
- May be required to work a flexible schedule, including nights and weekends, as required to resolve escalated scheduling issues.
- Other duties as assigned.
Benefits
- Health, Dental, Vision
- 401k + Company match
- Paid Holidays.
- PTO Package
- Paid Orientation
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
