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Sales Associate

Rockys Ace Hardware•South Hadley, MA

About The Position

The Sales Associate maintains helpful customer service, processes sales quickly, accurately, and efficiently, and performs cash register operations. The role supports store operations and provides customer service by engaging customers and determining their needs and project requirements.

Responsibilities

  • Combine customer service with strong sales skills.
  • Perform store tasks including cashiering, product placement, receiving merchandise, processing shipments, stocking, maintaining store cleanliness, making sales, and operating equipment.
  • Work with the management team to achieve established sales and productivity goals.
  • Assist in maintaining store equipment in good working condition.
  • Work with management to develop and execute ideas and activities to increase store traffic.
  • Ensure end-caps, dump bins, and feature displays are properly merchandised and maintained.
  • Provide customer service consistent with Helpful Customer Service behaviors and mystery shop standards.
  • Greet customers as they enter the store.
  • Answer phone calls.
  • Maintain awareness of promotions and advertisements.
  • Accurately and efficiently operate registers and maintain cash at registers.
  • Keep the register area orderly and supplies stocked.
  • Solicit customers to open an Ace Rewards card.
  • Issue receipts, refunds, credits, or change due to customers.
  • Attend mandatory monthly store meetings.
  • Perform other responsibilities as assigned by store management.

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