Temporary Sales Associate

Tapestry•Burlington, MA

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to build brand loyalty and revenue. Associates represent Coach and follow its Guide to Style and Service standards. They build client relationships through personalized styling, product expertise, and fashion advice; drive sales with tailored recommendations, cross-selling, and upselling; and use mobile POS, clienteling tools, and social-selling platforms to encourage repeat purchases. They develop personal sales plans, pursue sales goals and KPIs, source and follow up with customers, and adapt their selling approach to business needs. The position also includes operational work such as processing transactions and online pickups, receiving and moving inventory, replenishing merchandise, maintaining visual merchandising, and keeping the sales floor and stockroom clean and organized. Associates follow retail, POS, and asset-protection procedures, collaborate with teammates, participate in training and brand initiatives, and respond constructively to feedback. The schedule must be flexible to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. The role requires regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The stated base pay range is $15.00–$19.50. Benefits listed include medical, dental and vision insurance, 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
A combination of education and experience will be considered.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Ability to work at a fast pace and lift 25 pounds regularly and up to 50 pounds occasionally; ability to climb, bend, kneel, and maneuver through the sales floor and stockroom.
Strong English proficiency.
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data-acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset-protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as needed.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.