Temporary Sales Associate

kate spade new york•Río Piedras, PR

11d

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, delivering elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Associates represent Coach according to its style and service standards, build client relationships through styling and product expertise, and drive sales with tailored recommendations. They use mobile point-of-sale, clienteling tools, and social-selling platforms to capture customer data and encourage repeat purchases. They also carry out sales-floor and stockroom duties, process transactions, support inventory activities, and contribute to a collaborative team environment. The position requires a flexible schedule to meet business needs, including nights, weekends, peak season, and high-traffic retail days such as public holidays. Physical requirements include regularly lifting at least 25 pounds (and occasionally up to 50 pounds), climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of sales experience; luxury retail is preferred. A combination of education and experience will be considered.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad, laptop, or Mobile POS.
Ability to use a walkie-talkie and read price and release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset-protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.