Sales Associate
Express • Springfield, PA2d • Onsite
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Sales Associate
Express•Springfield, PA
•Onsite
About The Position
PHOENIX Retail, LLC is seeking a Sales Associate for Express. The role provides a great in-store shopping experience for retail customers and supports store operations through tasks such as stocking, cleaning, and folding merchandise. The associate maintains an inviting and safe store environment, follows company procedures, and supports product launches according to standard operating procedures. They deliver customer service, process transactions accurately and efficiently, resolve or escalate customer issues, and promote credit and loyalty programs. Other essential functions may be assigned by a supervisor.
Requirements
- High school education or equivalent.
- 0–2 years of relevant job experience; a minimum of 6 months is stated.
- Proficiency using technology such as iPads and registers.
- Availability that meets defined criteria, including nights, weekends, and non-business hours.
- Ability to meet the physical requirements of the position.
- Customer service skills and ability to interact with customers.
- Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
- Collaborative skills and ability to work well within a team.
Nice To Haves
- Previous retail experience.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to keep the store safe and inviting.
- Follow company policies and procedures to ensure the safety of associates and customers.
- Assist with product launch changes according to company standard operating procedures.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately to reduce customer wait times.
- Resolve customer service issues positively or escalate them as appropriate, and communicate issues and resolutions to Store Management.
- Explain the benefits of credit and loyalty member programs and encourage customer participation.
- Assist with stocking, cleaning, and folding merchandise.
- Perform other essential functions as directed by a supervisor.
Benefits
- Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid time off.
- Parental leave for new mothers and fathers.
- Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
- Part-time associates may be eligible for paid sick leave and public health emergency leave.
- Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
- Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Career Resources
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