Sales Associate - Short Pump

FGG Spas•Henrico, VA

1d•Onsite

About The Position

Hand & Stone Short Pump is seeking a sales professional to help provide memorable experiences for clients and members. The Sales Associate builds genuine connections with clients, coworkers, and the community while supporting spa sales and guest services. The role includes meeting membership sales goals, educating clients about services, assisting with appointments and phone calls, promoting sales and events, and maintaining spa cleanliness. Compensation includes an hourly base rate tailored to experience and skill, plus uncapped commission on membership sales. The posting states that top performers typically earn an additional $2–$4 per hour in commission. The position offers a varied schedule, including weekend, daytime, evening, and holiday hours; flexible availability is preferred. The employer describes a supportive work environment with sales coaching, training, and opportunities to grow into spa leadership.

Requirements

Excellent communication skills.
Positive attitude and a winning personality.
Demonstrated history of providing exceptional customer service in prior roles.
Responsible and driven approach to work.

Nice To Haves

Flexible availability for weekend, daytime, evening, and holiday schedules.

Responsibilities

Meet membership sales goals.
Consistently achieve performance-based goals set by spa leadership and the company, including membership conversion, booking efficiency, call conversion, and gift card sales.
Maintain detailed knowledge of the service menu and educate clients about the benefits of services and enhancements.
Provide an excellent customer experience by answering phone calls, setting appointments, greeting clients, and handling membership sales and management.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.