T-Mobile Retail Sales Associate ALEXANDRIA | Rose Hill Dr Spanish Preferred

Arch Telecom•Alexandria, VA

1d•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer for T-Mobile, with more than 200 retail stores across the United States. Mobile Associates work on a retail team as brand ambassadors, creating energy around products and services while prioritizing customers’ needs. They build customer relationships, learn to identify needs, and educate customers about device and service solutions in a fast-paced retail environment. This is a learning role that prepares associates for promotion to Mobile Expert after completing training. The role combines customer service and sales. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, and accessory solutions, and guide customers through purchases with thoughtful questions and informative answers. They use digital tools to demonstrate coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. Associates complete training in the in-store experience, processes, systems, and reference resources. They also collaborate with colleagues across business and customer-service channels to resolve issues, identify small-business leads, and provide a seamless customer experience. The position is listed for Alexandria, Rose Hill Drive, and Spanish is preferred. Availability is required for either full-time work (40 hours) or part-time work (20 or more hours).

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Spanish language skills preferred.
Retail experience preferred.

Responsibilities

Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
Help customers resume their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customers’ needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Learn and use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.